Senior Operations Manager

TechCraft Inc; City of Albany (NY); On-site; USD 88,000 - 139,000; Full time

Job summary

TechCraft Inc in Albany, NY seeks a Senior Operations Manager who combines empathy with strategic planning to own critical outcomes in a dynamic, temporary role.

With 6+ years in managing results, you will lead teams, ensure policy compliance and adapt to shifting volumes, while mentoring colleagues. We offer mentorship, benefits, and a flexible, unhurried environment to grow.

Qualifications

• Minimum 6+ years owning outcomes in a managerial or temporary role.
• Experience leading teams and cross-functional collaboration.
• Authorized to work in the United States without sponsorship.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Pressure-test assumptions before they harden into expensive mistakes
• Push back, respectfully, when an Empathy shortcut will cost us later
• Ensure compliance with company policies and applicable NY regulations
• Keep a steady hand on TechCraft Inc accounts when volume spikes
• Use Resilience to streamline routine tasks and free up capacity

Skills

Empathy

Conflict Resolution

Strategic Planning

Team Collaboration

Education

Bachelor's Degree or higher

Job description

We don't need a Senior Operations Manager who knows everything, just one who knows Empathy and isn't afraid of Strategic Planning, here at TechCraft Inc. Plainly put, TechCraft Inc wants 6 years of Conflict Resolution, will pay $88,000 - $139,000, and expects you to own the result.

Key Responsibilities

• Pressure-test assumptions before they harden into expensive mistakes
• Push back, respectfully, when an Empathy shortcut will cost us later
• Ensure compliance with company policies and applicable NY regulations
• Keep a steady hand on TechCraft Inc accounts when volume spikes
• Use Resilience to streamline routine tasks and free up capacity

What You'll Bring

• Authorized to work in the United States without sponsorship
• A collaborative mindset and genuine enthusiasm for teamwork
• Experience at the manager level inside a temporary role
• Comfort being accountable for a mission-driven outcome in a temporary role
• 6+ years owning outcomes, not just completing tasks
• Bachelor's degree in a related field, or equivalent practical experience

Long before general was fashionable, TechCraft Inc was already solving it for businesses scattered across NY. People here care as much about how we work together as what we ship.

Come for $88,000 - $139,000, stay for the mentorship, the benefits, and the rare flexibility that makes TechCraft Inc an unhurried place to grow.