Senior Operations Manager

Coulter Services; City of Albany (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Coulter Services is seeking a General Manager to lead multi-site fuel and convenience store operations in a fast-paced environment in New York. You will own P&L performance, safety, and regulatory compliance, while driving operational efficiency across locations.

You will develop site managers, oversee budgets, and ensure strong KPI delivery. Collaboration with supply, logistics, and finance is essential to improve processes and outcomes and deliver exceptional customer experiences while

Qualifications

• Proven leadership of multi-site retail and/or fuel operations with P&L accountability.
• Expertise in safety, regulatory compliance, and environmental standards.
• Strong budgeting, KPI management, and cross-functional collaboration skills.
• Ability to drive customer-focused execution and continuous improvement.
• Track record of developing talent and improving operational processes.

Responsibilities

• Own P&L performance, safety, and compliance across all locations.
• Optimize fuel supply, logistics, and retail execution to drive operational efficiency.
• Lead and develop site managers; ensure consistent performance and strong team execution.
• Drive KPI achievement, manage budgets, and oversee financial performance.
• Ensure regulatory, environmental, and operational standards are met.
• Collaborate with supply, logistics, and finance to improve processes and outcomes.
• Enhance customer experience and support sustainability initiatives.
• Build operational excellence and develop leadership talent.

Skills

P&L accountability

Safety & compliance

Budgeting & KPI management

Cross-functional leadership

Talent development

Customer-focused execution

Operational process improvement

Job description

General Manager

responsible for leading multi-site fuel and convenience store operations in a fast-paced, asset-intensive environment.

Key Responsibilities

• Own P&L performance, safety, and compliance across all locations.
• Optimize fuel supply, logistics, and retail execution to drive operational efficiency.
• Lead and develop site managers; ensure consistent performance and strong team execution.
• Drive KPI achievement, manage budgets, and oversee financial performance.
• Ensure regulatory, environmental, and operational standards are met.
• Collaborate with supply, logistics, and finance to improve processes and outcomes.
• Enhance customer experience and support sustainability initiatives.
• Build operational excellence and develop leadership talent.

Qualifications / Skills

• Proven leadership of multi-site retail and/or fuel operations with strong P&L accountability.
• Expertise in safety, regulatory compliance, and environmental standards.
• Strong budgeting, KPI management, and cross-functional collaboration skills.
• Ability to drive customer-focused execution and continuous improvement.
• Track record of developing talent and improving operational processes.