Senior Operations Manager

Birmingham-Jefferson Convention Complex (BJCC); Birmingham (AL); On-site; USD 95,000 - 120,000; Full time

Job summary

The Senior Operations Manager for CityWalk BHAM at BJCC in Birmingham is responsible for day-to-day City Walk operations, directing multiple departments to ensure efficiency, safety and guest experience. Collaboration with the CEO and senior management focuses on facility rentals, event coordination, and long-term growth.

The role emphasizes staff planning, budgeting, and maintenance of City Walk amenities, with leadership ensuring programs reflect City Walk’s values and culture in a large

Qualifications

• Bachelor’s degree is required; Masters preferred.
• CPRP or CPRE certifications are strongly preferred.
• Minimum ten years related to knowledge, experience, and skills in public space management or similar.
• Alabama Driver License required.

Responsibilities

• Develop, implement and refine operating plans for City Walk.
• Manage a large public outdoor venue and ensure exceptional guest experience.
• Oversee safety, security, and facilities maintenance; optimize resources.
• Lead budgets, staffing, and coordination with senior management.
• Ensure programs align with City Walk’s values and culture.
• Hire, onboard and train new employees and foster accountability.
• Perform other duties as required.

Skills

Accountability

Interpersonal skills

Customer service

Communication

Active listening

Conflict management

Decision making

Strategic thinking

Leadership

People management

Financial acumen

Education

Bachelor’s degree

Masters preferred

CPRP certification

CPRE certification

Job description

About The Bjcc And Citywalk Bham

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more.

The completion of Birmingham’s I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.

City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N - almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham. For more information visit www.bjcc.org.

Summary/Objective

The Senior Operations Manager for CityWalk BHAM, assuming the primary management and oversight role of day-to-day City Walk operations. The position is responsible for directing, managing, planning and organizing operational departments of the CityWalk venue, to ensure optimal efficiency and performance. The Senior Operations Manager will also collaborate with the CEO and senior management (directors) on facility rentals, event coordination, venue safety and security and long-term plans for growth and evaluation of City Walk and its various operating units.

Additionally, role will focus on staff needs to ensure that systems and procedures are in place to support operations and team members. He/she will plan, budget, and direct activities concerned with the operation and maintenance of feature amenities of City Walk, general public and specialized City Walk elements, and various programs and systems.

Essential Duties/Responsibilities

• Develop, implement and regularly refine operating plans for City Walk.


• Demonstrates understanding of managing and operating a large public outdoor venue and performs responsible management duties that provide exceptional experience for clients and guests.


• Ensures standards for product & service quality, equipment, and operator performance are maintained and that cost-effective technology techniques and processes are used to maximize resources. Ensure fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to facility property.


• Ensuring all aspects of the venue grounds and infrastructure are well maintained, clean, safe and maintained in an efficient manner.


• Develop, implement and regularly refine policies that ensure efficient and effective operational practices, safety, fiscal responsibility, and day to day management best practices and lead to the development of and promote the culture and vision of City Walk.


• Develop and execute a City Walk operational plan and yearly maintenance plans (multi-year building maintenance plan, equipment care plan, landscaping plan, etc.)


• Lead budgeting and resource allocation efforts alongside the other senior level management team members.


• Coordinate with internal team members to ensure proper staffing, including security, custodian, maintenance and etc. to ensure a safe environment for visitors and patrons of City Walk BHAM.


• Coordinate with internal team members and landscape contractors, to ensure landscape standards are consistently being met.


• Responsible for initial determination of items of concern as they relate to electrical, mechanical, plumbing, painting, graffiti and overall general maintenance.


• Responsible for initiating and tracking work orders.


• Creates and oversees the daily schedules of operational team members.


• Ensure adequate personnel are scheduled to meet the demands of venue events.


• Ensure all program initiatives align with City Walk’s core values and culture


• Provide leadership and continuous evaluation in the development of short and long-term strategic, financial, and operational objectives.


• Provide input and insight into policy and process development.


• Hire, onboard and train new employees as needed and instill a culture of accountability.


• Performs other duties as required.

Competencies

Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Action Oriented & Nimble Learning, Process Innovation, Change Management, Strategic Thought, Strategic Vision, Influencing and Negotiation Skills, Adaptability/Flexibility, Decision Making and Judgement, Results Driven, Employee Development, Valuing Diversity, Business Alignment, People Management, Fiscal Accountability, Training and Development.

Work Environment

This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. The environment is at times required outdoors and exposed to the elements (heat, rain, etc.).

Physical Demands

Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and/or standing. Ability to lift up to 50lbs items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.

Position Type/Expected Hours of Work

This is a full-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.

Required Education And Experience

• Minimum of ten (10) years related to knowledge, experience, and skills public space management, parks, attractions or similar outdoor venues.


• Bachelor’s degree required; Masters preferred in public facility management, business administration, parks and/or recreation management or related field.


• Industry certification(s) strongly preferred: Certified Parks and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE) preferred.


• Valid State of Alabama Driver License.

Additional Eligibility Qualifications

• Proven expertise and ability to bridge long-term strategy with short-term goals, including the ability to plan and see "big picture", ensuring that the team has the necessary direction, information, resources and support.


• Experience in the area of earned income generation and programming strategies, especially those related to public places and amenities.


• Advanced knowledge and experience in greenspace operations and management including recreational activities and public space amenities.


• Maintains effective relationships with public, promoters, management, BJCC partners and employees in a courteous and diplomatic manner.


• Ability to read, analyze, and interpret general business documents, governmental regulations, read and understand blueprints and schematic designs, floor plans, etc.


• Make basic mathematical calculations.


• Excellent oral communication, written communication.