Senior Operations Management Analyst

Pearson; Honolulu (HI); Remote; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Operations Management Analyst to join their dynamic team. This role is pivotal in supporting clinical research trials by collaborating with multinational pharmaceutical companies. You will leverage your strong analytical and project management skills to ensure timely project delivery, enhance customer satisfaction, and drive process improvements. With a focus on clear communication and effective stakeholder interaction, you will manage operational execution while representing leadership with professionalism. This is a unique opportunity to contribute to a fast-growing pharmaceutical market and make a significant impact.

Qualifications

• 5+ years of experience in management or related fields.
• Proven project management skills and strong client management experience.

Responsibilities

• Manage multiple projects ensuring timely delivery within scope.
• Communicate and escalate issues appropriately with stakeholders.

Skills

Analytical Skills

Project Management

Customer Relations

Problem-Solving

Leadership

Communication Skills

Multitasking

Education

Bachelor’s degree in management, business administration, healthcare administration, life sciences

Graduate degree preferred

Tools

Microsoft Office

Job description

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Job Title: Senior Operations Management Analyst

The Senior Operations Management Analyst is a key member of a cross-functional team collaborating with multinational pharmaceutical companies or their proxies to support clinical research trials. The role involves disseminating critical information through excellent written and verbal communication. It provides executive support to the Clinical Assessment Market Development team and handles special projects, representing leadership with professionalism and confidentiality.

Scope of Role

This position offers leadership in developing and delivering intellectual property in a fast-growing pharmaceutical market. The role requires clear communication, active listening, and effective stakeholder interaction both verbally and in writing. Responsibilities include ensuring timely project delivery within scope, managing operational execution, building strong relationships, driving customer satisfaction, and implementing process improvements. The individual will handle issue identification, stakeholder communication, escalation, problem resolution, and content delivery.

Knowledge, Skills, & Abilities

• Innovative mindset with a drive to exceed expectations.
• Strong analytical skills with the ability to develop creative solutions.
• Self-starter capable of independent decision-making.
• Calmly manage multiple priorities and deadlines.
• Problem-solving, multitasking, and project management skills.
• Experience in customer relations and navigating difficult conversations.
• Leadership qualities.
• Ability to work independently and in teams.

Overall Responsibilities and Functions

• Support strategies for providing licensed and translated Clinical Assessment IP to customers.
• Manage projects following relevant guidelines.
• Handle multiple projects with different schedules and scopes.
• Manage project finances, including vendor invoicing.
• Identify risks proactively and implement mitigation strategies.
• Overcome development obstacles through independent decision-making.
• Participate in conflict resolution.
• Respond independently to operational or customer issues, collaborating with leadership.
• Communicate and escalate issues appropriately.
• Maintain clear communication with leadership, vendors, and customers.
• Create and update project plans and schedules.
• Collaborate to meet deliverables within timelines.
• Represent Translation Support in project strategies and plans.
• Support other personnel in a matrix organization.

Qualifications

• Bachelor’s degree in management, business administration, healthcare administration, life sciences, or related field, with 5+ years of experience.
• Graduate degree preferred.
• Proven project management skills.
• Excellent communication, interpersonal, and leadership skills.
• Strong client management experience.
• Customer service experience preferred.
• Proficiency in Microsoft Office.
• Excellent planning and time management skills.
• Ability to multitask and stay organized.

Benefits and Rewards

Salary range: $80,000 – $90,000, influenced by skills, experience, and location. Benefits include...

About Pearson

Our purpose is to help people realize their potential through learning. We are the world's lifelong learning company, committed to personal and professional growth.

Pearson is an Equal Opportunity Employer and participates in E-Verify. We consider all qualified applicants without regard to race, ethnicity, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, disability, or other protected groups. Reasonable accommodations available for applicants with disabilities.

Job Details

Category: General Business Operations

Organization: Assessment & Qualifications

Schedule: Full-time

Workplace: Remote

Req ID: 18996