Senior Operations Lead, Customer Partner

R1 RCM; United States; Remote; USD 47,000 - 79,000; Full time

Job summary

An established industry player is seeking a Senior Operations Lead to enhance patient satisfaction and operational efficiency. This role involves collaborating with client representatives to analyze financial metrics and implement process improvements. You will leverage your expertise in revenue cycle management and workflow technologies to drive results and support career growth. Join a dynamic team dedicated to continuous learning and making a meaningful impact in healthcare. With a competitive benefits package and a focus on professional development, this opportunity is perfect for those looking to advance their careers in a rapidly evolving environment.

Benefits

Competitive benefits package

Annual bonus plan

Continuous learning opportunities

Career development support

Qualifications

• 2-5 years of experience in Revenue Cycle or related fields.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Mitigate revenue leakage through process improvement and analysis.
• Build strong relationships with client counterparts for problem solving.

Skills

Revenue Cycle Management

Data Analysis

Process Improvement

Microsoft Excel

Microsoft PowerPoint

Education

Bachelor's Degree

Tools

EPIC PB

Microsoft Office Suite

Job description

Senior Operations Lead, Customer Partner

The Physician Operations Lead will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. The ideal candidate will collaborate with client representatives and other R1 operators to review patient accounts, aiming to identify improvements in cost, operations, and patient satisfaction. Additionally, the Physician Operations Lead will serve as a liaison for training and provide subject matter expertise on the utilization of R1 workflow technologies. You will develop industry knowledge that serves as a foundation for career progression.

Responsibilities:

• Mitigate back-end revenue leakage through change management, lean process improvement, and making recommendations for software/workflow development and advanced quantitative analysis on financial metrics.
• Develop industry knowledge that supports career growth.
• Interpret data sets and create analyses to drive results.
• Build strong relationships with client counterparts for problem solving and process improvement.
• Respond to ad-hoc client requests and develop timely solutions.
• Provide valuable feedback to R1 leadership on project plans.

Required Qualifications:

• 2-5 years of Revenue Cycle experience or progressive professional experience.
• Proficiency with Microsoft Office Suite, especially PowerPoint and Excel.
• Preferred experience with EPIC PB, including:
• Effective navigation of Epic Revenue Cycle functions.
• Knowledge of Epic workflows and configuration.

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year. Compensation is determined by role, level, location, skills, experience, and education. The position is eligible for an annual bonus plan targeting 5.00%.

The healthcare system is always evolving, and we encourage continuous learning, collaboration, and career development within our team.

Our associates are given opportunities to contribute meaningfully, think boldly, and make a difference in the communities we serve. We go beyond expectations to drive customer success, improve patient care, and give back to the community. We also offer a competitive benefits package.

R1 RCM Inc. is committed to equal employment opportunity and prohibits discrimination and harassment based on protected characteristics. If you require a reasonable accommodation during the application process, please contact us at 312-496-7709.

CA PRIVACY NOTICE: California residents can learn more about their privacy rights at California Consent.

For more information, visit: R1RCM.com

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R1 RCM Inc. is an American revenue cycle management company serving hospitals, health systems, and physician groups across the US.