Senior Operations Lead

Jobright.ai; New York (NY); Hybrid; USD 84,000 - 137,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Jobright.ai is seeking a Senior Operations Lead to enhance patient experiences through strategic operational management. The role involves developing operational strategies, managing workforce structures, and optimizing processes for growth. The candidate should possess 5+ years of experience in operations within healthtech or consulting, with strong project management and analytical skills. This position offers a hybrid work model and exciting opportunities in a growing company focused on delivering AI-driven solutions.

Qualifications

• 5+ years of experience in operations, ideally in healthtech or management consulting.
• Strong proficiency in project management and process improvement skills.
• Ability to communicate effectively and translate complex concepts.

Responsibilities

• Drive operational strategy for scalability and growth.
• Collaborate across teams to ensure exceptional service delivery.
• Define KPIs and optimize operations for continuous improvement.

Skills

Project management

Communication

Analytical skills

Leadership

Education

5+ years in operations roles

Tools

Excel

SQL

Project management platforms

Job description

Join to apply for the Senior Operations Lead role at Jobright.ai

1 day ago Be among the first 25 applicants

Join to apply for the Senior Operations Lead role at Jobright.ai

Get AI-powered advice on this job and more exclusive features.

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

Trovo Health is a rapidly growing company focused on enhancing patient experiences through AI-driven solutions. The Operations Lead will be responsible for the strategic design and management of the operations network, ensuring exceptional service delivery and collaboration across teams.

Responsibilities:

• Drive the operational strategy for scalability and growth. Develop playbooks and standard operating procedures as we expand to new product lines and markets.

• Manage workforce structure and operations. Design and implement organizational or process changes, and oversee recruitment pipelines, scheduling platforms, and performance monitoring for the care coordination team.

• Optimize operations. Define KPIs, build analytical dashboards, and drive continuous improvements across product lines.

• Cross-functional collaboration. Collaborate with product, clinical, and commercial to iterate on workflows, troubleshoot escalations, and embed feedback loops.

• Client partnership. Serve as liaison with key client stakeholders, fostering strong relationships while ensuring seamless coordination and execution of service delivery that meets or exceeds contractual and clinical standards.

• Design & execute training curricula. Build role-based onboarding, clinical refreshers, and product-platform training for clinicians and care coordinators.

Qualifications:

Required:

• 5+ years in operations roles (ideally in healthtech, healthcare services, and/or management consulting), with demonstrated success designing training programs and operating contingent workforces at scale.

• Prior experience in project management, process mapping, and SOP documentation.

• Ability to shift context quickly, from digging into an LMS implementation to managing client deliverables.

• Strong proficiency in project management platforms (LMS, scheduling tools) and basic analytics tools (Excel, SQL, BI tools).

• Proven track record of setting targets, building reports, and improving processes using metrics-driven approaches.

• Ability to thrive in ambiguity, move fast, and take end-to-end ownership of complex initiatives.

• Excellent written and verbal communication skills, and able to translate complex clinical and technical concepts into clear materials.

• Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week.

Preferred:

• Prior experience leading and scaling large teams of service workers

• Exposure to EHR workflows or telehealth platforms

• Proven success in early-stage startups or high-growth operations

Company:

Trovo Health uses an AI-powered platform backed by a multidisciplinary care team to allow health care providers to extend their capabilities seamlessly. Founded in 2024, the company is headquartered in , with a team of 2-10 employees. The company is currently Early Stage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobright.ai by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Operational Specialist” roles.

New York, NY $84,000.00-$137,000.00 5 days ago

New York, NY $64,350.00-$66,000.00 1 month ago

Senior Associate, Operational Excellence

New York, NY $71,200.00-$89,000.00 1 week ago

New York, NY $55,000.00-$70,000.00 6 days ago

New York, NY $60,000.00-$65,000.00 1 month ago

New York, NY $60,000.00-$70,000.00 19 hours ago

Chief of Staff, Growth, Performance & Operations (GPO)

New York, NY $142,000.00-$230,000.00 3 days ago

Operations Professional - The Landmark, NYC

New York, NY $60,000.00-$70,000.00 3 days ago

Site Operations & Workplace Experience Associate

New York, NY $80,000.00-$90,000.00 5 days ago

Operations Associate (Full-Time) - Flatiron

New York, United States $60,000.00-$240,000.00 1 week ago

Brooklyn, NY $120,000.00-$160,000.00 5 days ago

New York, NY $118,000.00-$170,000.00 6 days ago

New York, NY $60,000.00-$70,000.00 21 hours ago

New York, NY $50,000.00-$60,000.00 5 days ago

New York, NY $50,000.00-$65,000.00 1 week ago

New York, NY $91,440.00-$152,400.00 3 days ago

New York, United States $30.00-$34.00 1 month ago

New York City Metropolitan Area 1 week ago

New York, NY $60,000.00-$65,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.