Senior Operations Data-Insights Analyst

SiriusXM; Farmington Hills (MI); On-site; USD 72,000 - 95,000; Full time

Benefits offered by this job

Discretionary incentives

Job summary

SiriusXM is seeking a Senior Operations Analyst to support Automotive, Affinity, Aviation/Marine and Retail Sales with operations strategy, KPI development and reporting. The role emphasizes data-driven decision making, cross‑functional collaboration and scalable analytics that improve program performance.

You will own and optimize Tableau reporting, work with large databases, and translate insights into actionable recommendations while coordinating with multiple internal teams.

Qualifications

• Typically requires a minimum of 3 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal direction and normally receive little instruction on day‑to‑day work while applying independent judgment to short‑term assignments and new requests
• Grasps key system process/functionality quickly; uses learnings to guide analyses
• Ability to simplify technical issues for non-technical stakeholders
• Strong interpersonal skills and ability to interact with staff at all levels.
• Self-Starter that provides thought leadership around building new reports and enhancing metrics that benefit internal stakeholders and proactively identifies creative ways to resolve reporting and operational issues across supported teams
• Excellent organizational and time management skills, with the ability to prioritize and multi‑task, and work under shifting deadlines in a fast‑paced environment.
• Works proactively, problem‑solves, follows through on projects and manage expectations.
• Ability to leverage multiple databases with large volumes of information
• Intermediate working knowledge of Tableau required.
• Intermediate working knowledge of SQL required.
• Experience with Python preferred.
• Experience with automation and/or AI tools such as chatGPT, Gemini, etc.
• Must have legal right to work in the U.S.

Responsibilities

• Monitor ongoing program operations through reporting, controls and process validations, data analysis, testing and system understanding; independently evaluate identifiable factors in operational data and recommend solutions that strengthen reporting accuracy, controls, and performance visibility
• Propose business processes, database revisions and reporting for improved operations and increased performance toward goals; use sound judgment to select methods, techniques, and reporting approaches that address business needs and operational variances
• Responsible for creating and managing daily Tableau reporting, including official business performance reporting. Create and maintain a repository of reports available to supported business teams in support of business needs and reporting accuracy; own quality, accuracy, and optimization of business-critical reporting outputs and maintain clear documentation for supported teams
• Identify areas of opportunity for general process improvement and operational efficiencies within supported teams, and specifically Automotive Remarketing as it relates to trial starts and record processing; develop creative, scalable recommendations that improve trial-start, record-processing, and operational workflows
• Support members of the Automotive Remarketing, Affinity, Aviation/Marine, Retail Sales and Automotive Field teams with ad-hoc and recurring tasks and long‑term projects upon request. Lead data-mining activities for opportunities in conjunction with business development objectives and activities. Collaborate with functional areas for reporting ideas and improvements. Network with senior internal stakeholders in supported business areas to clarify objectives, communicate insights, and align reporting improvements with business development priorities.

Skills

Tableau

SQL

Python

Automation/AI tools

Data analysis

Reporting

Stakeholder management

Communication

Education

Bachelor's degree

Job description

SiriusXM is seeking a Senior Operations Analyst to support Automotive, Affinity, Aviation/Marine and Retail Sales with operations strategy, KPI development and reporting. The role emphasizes data-driven decision making, cross‑functional collaboration and scalable analytics that improve program performance.

You will own and optimize Tableau reporting, work with large databases, and translate insights into actionable recommendations while coordinating with multiple internal teams.