Senior Operations Data Analyst Ops

ZipRecruiter; Town of Pittsford (NY); Remote; USD 77,000 - 110,000; Full time

Job summary

A leading cloud-based HR software company is seeking a Senior Operations Data Analyst to drive data-informed decision-making across Operations teams. The role involves analyzing performance data, collaborating with cross-functional teams, and developing insights to improve operational efficiency. Candidates should have a bachelor's degree and 7+ years of experience in data analysis, with proficiency in SQL and data visualization tools. This is a fully remote position, offering competitive compensation and benefits.

Benefits

Annual bonus

Stock options

Comprehensive benefits package

Qualifications

• 7+ years of experience in data analysis, preferably in implementation, client services, and/or operations.
• Excellent communication and storytelling skills with the ability to influence stakeholders.
• Experience working in a fast-paced, cross-functional environment.

Responsibilities

• Design dashboards and reports to monitor key operational metrics.
• Analyze performance data to identify trends, risks, and opportunities.
• Translate complex data into clear, compelling narratives for non-technical audiences.

Skills

Data analysis

SQL

Excel

Data visualization

Communication

Education

Bachelor’s degree in Business, Data Analytics, or related field

Tools

Salesforce

Tableau

Power BI

Job description

Job Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with some travel requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

This role is responsible for driving data-informed decision-making across Operations teams. The Senior Operations Data Analyst Ops develops insights, optimizes processes, and supports strategic initiatives that improve client onboarding, operational efficiency, and service delivery. The position requires applying advanced analytical techniques to operationalize data in order to improve performance, mitigate risks, and support strategic planning across cross-functional teams.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design and maintain dashboards and reports to monitor key operational metrics.
• Analyze performance data to identify trends, risks, and opportunities for process improvement and client-level trends.
• Provide actionable insights to support strategic planning and operational forecasting.
• Collaborate with cross-functional teams to identify inefficiencies and recommend data-driven solutions.
• Develop models to forecast workload, capacity, and resource needs.
• Partner with Senior Leadership, Project Leads, and cross-functional teams (e.g., Product, Client Services, Business Intelligence) to understand data needs and deliver insights
• Translate complex data into clear, compelling narratives for non-technical audiences
• Serve as a trusted advisor to leadership by delivering timely and relevant analytics
• Extract, transform, and analyze data using internal systems such as Salesforce, Tableau, and SQL-based platforms
• Support the development and enhancement of internal tools to improve data accessibility and usability
• Ensure data integrity and consistency across reporting platforms

Education and Experience

• Bachelor’s degree in Business, Data Analytics, Information Systems, or related field; Master’s
• 7+ years of experience in data analysis, preferably in implementation, client services and/or operations
• Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
• Strong understanding of operational workflows and KPIs
• Excellent communication and storytelling skills with the ability to influence stakeholders
• Experience working in a fast-paced, cross-functional environment

Preferred Qualifications

• Experience in SaaS or technology-driven environments
• Familiarity with project management tools and methodologies
• Knowledge of CRM systems (e.g., Salesforce) and client lifecycle metrics
• Some travel required (10%)

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in background, culture, family or marital status, or expression, sex, sexual orientation, physical and mental ability, political affiliation, socioeconomic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $77,000-110,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual and company performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.