Senior Operations Data Analyst

ZipRecruiter; Cleveland (OH); Remote; USD 110,000 - 135,000; Full time

Job summary

A financial technology company in Cleveland seeks an experienced Data Analyst to leverage data insights for strategic decisions. You will analyze complex datasets, create dashboards, and drive business impact through data-driven initiatives. This fully remote role offers a competitive salary, flexible PTO, equity options, and a collaborative team environment.

Benefits

Flexible PTO + 9 company holidays

Equity: Share in our start-up success

Comprehensive and affordable insurance benefits

Quarterly meet-ups

Qualifications

• 5+ years of experience in a Data Analyst role, ideally in fintech or financial services.
• Strong business acumen with ability to translate data into actionable strategies.
• Experience working with AI/ML tools or implementing AI-driven solutions.

Responsibilities

• Analyze complex operational and business datasets to uncover insights and trends.
• Build dashboards, reports, and models for better decision-making.
• Develop and present clear business cases that drive strategic initiatives.

Skills

Data Analysis

Problem-solving

Communication

AI/ML Tools

Education

Bachelor's degree in Data Analytics or related field

Master's degree preferred

Tools

SQL

Data Visualization Tools

Python

Job description

Job Description: ABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we've been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we've raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we're still that little company from Cleveland with a big dream: to make people more powerful than their debt and we're just getting started.

ABOUT OUR WORKPLACE: Splash is remote-first, and proud of it. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we're focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We're good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values: Own It – We take full accountability and follow through on commitments. Raise the Bar – We move fast, innovate faster, and push through barriers. Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better. Elevate Each Other – We win as a team by lifting each other up.

ABOUT THE ROLE: We are seeking an experienced Data Analyst who thrives on using data to solve complex problems and drive meaningful business impact. As a key member of our Operations team, you will play a critical role in elevating performance across multiple teams by:

• Delivering actionable data-driven insights that inform strategy and decision-making.
• Leveraging AI tools and enablement to streamline processes and enhance efficiency.
• Building strategic business cases that support growth and operational excellence.

WHAT YOU'LL DO AT SPLASH:

• Analyze complex operational and business datasets to uncover insights and trends.
• Build dashboards, reports, and models that enable better decision-making at all levels of the organization.
• Develop and present clear, compelling business cases that drive strategic initiatives.
• Partner with cross-functional teams to enable AI-driven process improvements.
• Identify performance gaps, create hypotheses, and validate solutions with data.
• Provide recommendations that influence business strategy, growth, and operational excellence.

WHAT YOU'LL BRING TO SPLASH:

• Bachelor's degree in Data Analytics, Statistics, Economics, Business, or related field (Master's ).
• 5+ years of experience in a Data Analyst or Business Analyst role, ideally in fintech, financial services, or high-growth environments.
• Proficiency in SQL and experience with data visualization tools.
• Familiarity with Python, or other programming for data analysis.
• Experience working with AI/ML tools or implementing AI-driven solutions.
• Strong business acumen and ability to translate data into actionable strategies.
• Excellent communication skills, with the ability to influence stakeholders at all levels.

WHAT MAKES YOU STANDOUT:

• Business-Minded: Connects data to business impact, not just analysis.
• AI & Analytics Curiosity: Comfortable with LLMs, predictive modeling, and new tools.
• Operationally Grounded: Uses data to improve processes and outcomes.
• Strong Communicator: Turns data into clear, actionable stories for execs and teams.
• Collaborative: Builds trust and influences across Ops, Product, and other teams.
• Ownership: Proactive, self-starter, thrives in fast-paced environments.
• Member-Centric: Always ties insights back to improving customer experience.

COMPENSATION: The base salary range for this role is $110,000 to $135,000 annually, based on market data and internal compensation practices. This role may also be eligible for a bonus component tied to individual and company performance.

SPLASHERS ENJOY:

• Fully remote work freedom
• Competitive salary packages
• Flexible PTO + 9 company holidays
• Equity: Share in our start-up success
• Comprehensive and affordable insurance benefits
• Paid parental leave for both caregivers
• Essential equipment to get the job done
• 401(k) for your future savings
• Quarterly meet-ups: In person & virtual fun
• Awesome Splash swag to flaunt your team spirit

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to creed, handicap, ancestry, military status, veteran status, medical condition, marital status, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.