Senior Operations Coordinator

Complexcare Solutions, Inc.; United States; Remote; USD 43,000 - 48,000; Full time

Job summary

ComplexCare Solutions, Inc. is seeking a Senior Operations Coordinator for a remote role.

You will coordinate day-to-day operations, work with Clinical Managers, and drive efficient service delivery across field-based providers with a focus on data and reporting. Qualified candidates have 3–5 years in operations or customer service, strong analytical and communication skills, and proficiency with PowerBI/Tableau and office tools.

Qualifications

• 3–5 years of experience in customer service, operations, or a related field.
• Experience with data management, reporting and visualization tools such as PowerBI and Tableau.
• Strong organization skills and attention to detail; able to work with minimal direction.
• Ability to coordinate multiple schedules daily and manage competing priorities.
• Travel for this position will include less than 5% locally, usually for training purposes.

Responsibilities

• Coordinate day-to-day business operational activities.
• Partner with the Senior Clinical Manager to oversee daily operations of field-based providers.
• Identify and address operational process issues; implement solutions to improve efficiency.
• Manage and coordinate provider schedules; ensure optimal resource allocation.
• Lead data collection processes, prepare reports, and respond to inquiries from internal and external sources.
• Train and mentor new operations coordinators and support cross-department activities.

Skills

Customer service

Problem solving

Team collaboration

Communication

Leadership

Education

Bachelor's degree in business administration or Healthcare Management

Tools

PowerBI

Tableau

Excel

PowerPoint

Word

Visio

Job description

• Pay or shift range: $31.25 USD to $34.86 USD. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At ComplexCare Solutions, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Description

Senior Operations Coordinator

This is a remote position.

We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.

At ComplexCare Solutions, you’ll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.

Overview: The Senior Operations Coordinator is responsible for the day-to-day coordination and management of business operational activities, as well as partnering closely with the Clinical Managers and Clinical Management Department. The Senior Operations Coordinator requires a seasoned professional with strong leadership skills, excellent customer service skills, operational experience, and the ability to manage reporting and data management projects.

Duties and Responsibilities:

• Coordinate day-to-day business operational activities.
• Partner with the Senior Clinical Manager to oversee and support the daily operations of field-based providers, providing guidance and resolving issues promptly.
• Identify and address operational process issues swiftly and effectively, implementing solutions to improve efficiency.
• Manage and coordinate provider schedules, ensuring optimal resource allocation and timely service delivery.
• Enhance, and follow standard operating procedures for efficient business operations and coordinate information flow and documentation in support of operations.
• Ensure all operations comply with company standards, procedures, and regulatory requirements.
• Design, coordinate and manage project tasks, ensuring timely delivery and adherence to project timelines.
• Collaborate with Lab and Clinical Services Managers to track and manage the shipment of supplies.
• Train and mentor new operations coordinators.
• Support client teams and coordinate activities across departments to ensure cohesive operations.
• Lead data collection processes, preparing reports, and responding to inquiries from internal and external sources.
• Undertake additional tasks as assigned by the Director or Manager to support the business unit’s objectives.
• Maintain compliance with company policies, procedures, and mission statement.
• Adhere to all confidentiality and HIPAA requirements, ensuring the protection of sensitive data.
• Fulfill responsibilities to achieve the operational and financial success of the company.
• Uphold responsibilities related to the separation of duties within your job function.
• Be prepared to adapt to changes in the job description as business needs evolve.

Job Requirements:

• 3-5 years of experience in customer service, operations, or a related field.
• Experience with data management, reporting and visualization tools, such as PowerBI and Tableau.
• Strong organization skills and attention to details, comfortable working with minimum direction.
• Ability to coordinate multiple schedules on a daily basis.
• Highly organized with an aptitude for problem solving, prioritizing multiple issues, with good organizational skills.
• Expertise in analyzing reports to identify resource needs and suggest opportunities for improvements.
• Ability to work in a team-oriented environment and demonstrated ability to lead, coordinate, and work collaboratively with internal and external departments and teams.
• Advanced PC skills (Excel, PowerPoint, Word, Visio, and other programs).
• Excellent written and verbal communication skills.
• Travel for this position will include less than 5% locally usually for training purposes

Education:

• Bachelor’s degree in business administration, Healthcare Management, or a related field; or equivalent years of work experience

Compensation Range: $31.25 to $34.86 per hour

CCS is committed to a work environment in which all individuals are treated with respect and dignity. CCS provides equal employment opportunities to all Team Members and applicants regardless of a person’s race (including hairstyles), religion, color, creed, sex, gender, ancestry, age, national origin, genetic information, marital status, sexual orientation, gender identity and/or expression, uniform service, veteran status, disability (pregnancy), or any other legally protected status. This applies to all terms and conditions of employment including, but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. All decisions regarding conditions of employment must be based on an individual’s overall qualifications and their ability to meet the requirements of the position.

This company utilizes E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.