Senior Operations Associate

Fresh Tape Media; New York (NY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

A creative production company is seeking a Senior Operations Associate to manage project operations, oversee budgeting, and perform ROI analysis. The candidate should have over 3 years of experience in operations, strong proficiency in Google Workspace, and excellent management skills. This full-time role offers competitive compensation in a hybrid working environment between Denver and New York.

Benefits

Annual bonus

Commission

Qualifications

• 3+ years experience in agency or professional-services operations or project coordination.
• Hands-on familiarity with contracting and payments software.
• Ability to maintain a confident and professional manner around clients.

Responsibilities

• Coordinate and manage project operations and budgets.
• Track budget vs. actuals on every project.
• Write and maintain SOPs for recurring tasks.

Skills

Google Workspace proficiency

Project management (Asana)

Financial analytical skills

Time management

Exceptional communication

Education

Bachelor's degree in Business Administration or related field

Tools

Excel/Google Sheets

DocuSign/Adobe Sign

QuickBooks

Job description

Join to apply for the Senior Operations Associate role at Fresh Tape Media

Join to apply for the Senior Operations Associate role at Fresh Tape Media

This range is provided by Fresh Tape Media. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

Additional compensation types

Annual Bonus and Commission

About Fresh Tape Media:

Fresh Tape Media is a Denver-based creative production company that collaborates with clients across the US and internationally to bring their ideas to life. We handle everything from concept development, to video/photo content creation, full scale production and event fabrication. If you thrive in a fast-paced environment and are passionate about creative work, this is the job for you!

About The Role:

As Fresh Tape Media’s primary go-to day-to-day Operations executor, you’ll take on ownership and management of all project operations, drive ROI analysis, and codify our core processes into clear SOPs.

Core Responsibilities Include:

• Internal Process Management: Coordinate and own the existing expense management, procurement and budgeting processes, and monitor employee hour tracking
• Project Operations Ownership: Manage the full Client/Contractor/Vendor lifecycle for Creative Services work - project budgeting, contract drafting, approvals, invoicing, payments, and close-out; maintain up-to-date Asana boards and produce weekly update reports
• ROI & Performance Analysis: Track budget vs. actuals on every project; surface trends and cost-savings opportunities; work with Ops/Finance leaders to build project-level dashboards for margin and utilization
• SOP & Workflow Documentation: Write and maintain SOPs for recurring Ops/Finance tasks (e.g., project lifecycles, internal expenses, internal comms, etc.); create process flows and onboarding Looms to train new hires on basic operational workflows
• Process Optimization: Support Ops/Finance leaders in efforts to optimize and automate key workflows within the Ops/Finance team and cross-team
• Issue Resolution: Triage contractor/vendor or cross-team issues and help mitigate risk; escalate to Ops/Finance leaders as needed
• Team Culture: Establish regular pulse checks on company feedback and work with the Management team to plan team bonding events to support positive team culture

Basic Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field is preferred but not required
• 3+ years experience in agency or professional-services operations, finance support, or project coordination
• Strong proficiency in all Google Workspace applications (Mastery of Excel/Google Sheets is a must - able to build, manipulate, and audit spreadsheets; dissect and analyze data independently)
• Strong proficiency in Asana (or similar PM tool)
• Hands-on familiarity with contracting software (DocuSign/Adobe Sign), payments software (Bill.com or similar), and accounting software (QuickBooks or similar)
• Demonstrated ability to analyze financial and operational data, and present clear recommendations
• Strong time management skills and careful attention to detail are a must
• Excellent organizational skills; comfortable juggling multiple Project lifecycles simultaneously
• Exceptional written and verbal communication, including internally and externally
• Ability to maintain a confident and professional manner around clients, contractors, vendors, and agency partners

Job Type: Full Time; Hybrid (3 days/week in office)

Salary Range: 75k-95k (commensurate with experience) + bonus/benefits

Work Location: Denver, Colorado or New York, NY (while Denver is our HQ, this role is also available for our New York office)

Reports To: Head of Finance & Operations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Media Production

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