Senior Operations Associate

Coinbase, Inc.; Hartford (CT); Hybrid; USD 152,000 - 179,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Medical/dental/vision

401(k)

Job summary

Coinbase, Inc. is hiring a Senior Operations Associate on the Infrastructure team to own day-to-day operational engagement with strategic partners such as PSPs, fintechs, and banks building on Coinbase's platform.

You will collaborate with Sales, Product, Engineering and Finance to resolve issues, drive adoption, and deliver value from Coinbase's infrastructure. The role requires 5+ years in customer/partner operations or technical account management, with strong knowledge of payments and

Qualifications

• 5+ years in customer/partner operations, technical account management, or customer success at PSPs, fintechs, banks, or crypto firms.
• Experience supporting enterprise customers across billing, reporting, and escalations, with cross-team collaboration.
• Knowledge of payments infrastructure, including stablecoins, cross-border payments, rails, and digital wallets.
• Strong analytics to turn data into reports and recommendations.
• Experience with responsible use of generative AI to improve workflows.

Responsibilities

• Own daily operational support for strategic partners with clear accountability and timely follow-through.
• Manage billing inquiries and discrepancies with Finance to reflect agreed terms.
• Coordinate technical support and escalations with Engineering and Solutions teams.
• Deliver monthly partner reporting on volume, usage, fees, and performance.
• Assist Sales and Account Management with onboarding, adoption, and account planning.
• Create repeatable workflows, playbooks, and automation to scale partner operations.

Skills

Customer operations

Partner operations

Technical account management

Customer success

Payments infrastructure

AI-assisted workflows

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." Learn more about working at Coinbase.

As a Senior Operations Associate on the Coinbase Infrastructure team, you'll own the operational engagement for DevPG's most strategic and high-growth partners, including PSPs, fintechs, and banks building on Coinbase's platform. You'll serve as the day-to-day operational lead across billing, technical support coordination, monthly reporting, and ongoing partner management, working closely with Sales, Product, Engineering, and Finance to help partners resolve issues, grow their usage, and get lasting value from Coinbase's infrastructure.

What you'll do:

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.

• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.

• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.

• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.

• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.

• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Required Skills and Experience:

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.

• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.

• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.

• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.

• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$151,895-$178,700 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.