Senior Operations Analyst - Renewals Remote, Americas

GitLab Inc.; United States; Remote; USD 84,000 - 180,000; Full time

Job summary

An innovative organization seeks a Senior Renewal Operations Analyst to enhance the renewals process within a dynamic team. This role emphasizes collaboration, data-driven decision-making, and system optimization to achieve retention goals. You will be pivotal in developing renewal strategies, managing data quality, and reporting on key metrics to drive growth. Join a forward-thinking company that values diverse perspectives and fosters an inclusive environment, where your contributions will significantly impact the success of the organization. If you're passionate about operational excellence and want to make a difference, this opportunity is for you.

Qualifications

• 3+ years of experience in Operations, preferably in Enterprise SaaS.
• Strong analytical skills with a focus on data quality and process improvement.

Responsibilities

• Drive the renewals process in collaboration with Sales and Customer Success teams.
• Implement and maintain renewal data quality processes and systems.

Skills

Operations Management

Data Analysis

Cross-functional Collaboration

Problem-solving

Communication Skills

Detail-oriented

Education

Bachelor's Degree

Tools

Salesforce

CRM Systems

Job description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Sr. Operations Analyst - Renewals

at GitLab

Remote

GitLab is a forward-thinking organization dedicated to innovation and excellence. The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We thrive on collaboration and are committed to fostering an inclusive environment that values diverse perspectives. This position is 100% remote and based in the US time zone.

An overview of this role:

As a Senior Renewal Operations Analyst on our Field Operations Team, you'll drive the renewals process through collaboration with Sales, Customer Success, and Renewals teams to meet company retention goals. Your data-driven approach, cross-functional teamwork, and system optimization skills will be essential.

What You'll Do:

Renewal Process & Execution

• Own and drive the operational function of the renewals process in collaboration with sales teams to meet company objectives.
• Develop and optimize renewal playbooks to maximize revenue retention.
• Assist with complex renewal case management and subscription reconciliation.
• Support month-end close processes and churn exception requests.

Data & Systems Management

• Implement and maintain renewal data quality processes and systems.
• Drive high CRM data quality through system solutions and end-user training.
• Oversee data hygiene for renewal forecasts, subscription reconciliation, and closed-lost reviews.
• Act as subject matter expert for renewal systems and tools.

Analysis & Reporting

• Build and maintain comprehensive reports on key metrics (renewal revenue, bookings, retention rates, customer health).
• Identify opportunities for process automation and optimization to drive scalable growth.

Cross-Functional Leadership

• Proactively collaborate with Renewal leaders to address customer requirements and remove roadblocks.
• Lead initiatives with Strategy, Operations & Systems teams to champion process improvements.

What You'll Bring:

• 3+ years of progressive Operations experience supporting Renewals preferably within an Enterprise SaaS organization.
• Demonstrated track record of identifying process gaps & implementing scalable and effective solutions.
• Ability to work independently while collaborating effectively with cross-functional teams to drive collaboration and results.
• Exceptional communication skills with the ability to present complex data to various stakeholders within the organization.
• Experience handling data reconciliation and quality improvement initiatives.
• Strong analytical and strategic thinking skills, with the ability to problem-solve effectively.
• Detail-oriented with excellent organizational and multitasking skills.
• Advanced knowledge of Salesforce and other enterprise SaaS tools.
• A commitment to company values and fostering a positive, collaborative work culture.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$84,000 - $180,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.

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