Senior Operations Analyst | Bankrate

Red Ventures; Charlotte (NC); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Red Ventures is seeking a Senior Operations Analyst to optimize operations for the Bankrate.com brand. This hybrid role involves deep analysis of visitor behavior, financial planning, and cross-functional teamwork to enhance customer experience. The ideal candidate will leverage their expertise in data analysis and collaboration to drive revenue and improve processes.

Benefits

Health Insurance

Life Insurance

Short and Long-Term Disability Insurance

401(k) with match

Paid Time Off

Flexible Spending Accounts

1:1 Coaching

Robust L&D Offerings

On-site Gym and Sports Facilities

Qualifications

• 2+ years as a Digital Operations Analyst, Product Analyst, or Business Analyst.
• Hands-on experience in data analysis to derive strategic insights.
• Proficient in Excel and SQL with skills in data visualization.

Responsibilities

• Oversee operational streams across various functions including data & analytics.
• Lead financial forecasting and create models for performance tracking.
• Manage product work and collaborate with external partners on tech advancements.

Skills

Data Analysis

Cross-Functional Collaboration

Financial Planning

Tools

Excel

SQL

Looker

Tableau

Job description

Job Requirements

As a Senior Operations Analyst, you’ll work with RV business leaders and drive the operations of the embedded distribution team for our Bankrate.com brand. You'll work with external partners, iterate through customer experience optimization (journey optimization), deep dive into visitor behavior and performance, and drive the creation of new features and tools that enhance the customer experience and drive additional revenue. You will partner across Bankrates various functional groups to bring initiatives to life.

*This role requires a hybrid schedule and will be based in our Fort Mill, SC Headquarters or NYC Tuesday through Thursday and work fully remotely on Mondays and Fridays each week.

What You'll Do:

• Oversee all operational work streams across data & analytics, product, accounting, partner support, etc. to ensure both internal and external needs are exceeded.
• Lead all financial planning and forecasting, creating models, building monthly analyses for leadership, and tracking performance against goals.
• Manage and oversee product work for multiple internal and external systems including the relaunch of our partner-facing platforms.
• Collaborate with cross-functional teams and external partners to align on key priorities and develop a roadmap of tech advancements.
• Identify and implement process enhancements across the business to optimize workflows and enhance efficiency.
• Develop actionable insights and define KPIs to measure success and identify areas of opportunity.

• Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.

  What We're Looking For:

• 2+ years of experience as a Digital Operations Analyst, Product Analyst, or Business analyst with hands-on data analysis experience to pull strategic insights
• Proficient in Excel, SQL, Looker (preferred); can weave together data from multiple relational databases.
• Able to apply foundational analytical techniques (segmentation, clustering, correlation, regression, classification etc.) to enhance analysis to discover deeper trends and relationships to determine action items
• Ability to discern signal from noise using statistical approaches such as sampling, hypothesis testing, and a/b testing
• Demonstrated strong ability to access, manipulate, and understand full funnel datasets and technical platforms without oversight (sql) and build relevant reports, dashboards and visualizations to answer business questions (Excel, Tableau, Looker etc.)

Compensation

Cash Compensation Range: $100,000-$130,000

*Note actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Perks and Benefits:

Unparalleled Experience:

• 1:1 Coaching and Stretch Assignments early in your career
• Robust L & D Offerings
• Global Peer Network for more seasoned talent

Family Support, Planning, and Fertility:

• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
• Medical, Dental, Vision, Health Insurance Coverage
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program

Hybrid Schedule + Generous Paid Time Off (PTO):

• On-site Collaboration and Work From Home (WFH) Days
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years

On-Site Perks:

• Full Gym and Yoga Studio
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas

• Frequent Community Events and Celebrity Guest Speakers
  

  Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey, from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail]. If you are based in California, we encourage you to read this important information for California residents linked here.

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