Senior Operational Resilience Manager

Genworth; Raleigh (NC); Hybrid; USD 121,000 - 201,000; Full time

Job summary

A financial services company in Raleigh is seeking a Senior Operational Resilience Manager to oversee operational risk and business continuity. The ideal candidate will have at least 8 years of relevant experience and a Bachelor's degree. This role offers a hybrid schedule and requires strong communication and analytical skills. The company values a diverse workforce and champions community involvement.

Benefits

Hybrid work schedule (in-office days Tues/Wed/Thurs)

Generous Time Off

40 Hours of Volunteer Time Off

Tuition Reimbursement and Student Loan Repayment

Paid Family Leave

401k with up to 5% employer match

Fitness and Emotional Wellness Reimbursements

Onsite Gym

Qualifications

• Minimum of 8 years of experience in operational risk, enterprise risk management, business continuity, or related roles.
• Experience applying risk management frameworks like COSO and ISO 31000 in practical business contexts.
• Strong organizational, analytical, and problem-solving skills.

Responsibilities

• Apply broad operational risk expertise across diverse domains.
• Lead the Third-Party Risk Management (TPRM) Program.
• Establish and enhance foundational processes for Business Continuity.

Skills

Operational risk expertise

Business process fluency

Risk analysis skills

Strong communication skills

Relationship-building abilities

Education

Bachelor’s degree in Business, Finance, Information Technology, or a related field

Tools

Microsoft Office Suite

Job description

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At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for a Senior Operational Resilience Manager in Raleigh, NC to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will apply operational risk expertise to help Enact anticipate, respond to, and recover from disruptions that could impact business performance, operational integrity, or long-term strategic goals. Reporting to the Director of Operational Risk Management, you will play a key role in advancing Enact’s enterprise resilience by leading business continuity and third-party risk programs, and by collaborating with cross-functional partners across Risk, IT Security, Procurement, Legal, and other key business functions.

Success in this role requires a blend of critical thinking, business process fluency, risk analysis skills, and strong communication and relationship-building abilities. The ideal candidate brings a solid foundation in operational risk and resilience, demonstrates initiative, and takes ownership of delivering meaningful, forward-looking outcomes.

LOCATION

Enact Headquarters, Raleigh, NC – Hybrid Schedule

Your Responsibilities

• Apply broad operational risk expertise across diverse domains, with targeted ownership of key areas such as operational resilience, third-party risk, and business continuity.
• Lead the Third-Party Risk Management (TPRM) Program, strengthening operational resilience through proactive governance, risk monitoring, and supplier oversight. Third-party security assessments and due diligence are performed by first line partners; this role coordinates and integrates results into overall supplier risk management.
• Lead the evolution of the Business Continuity Program by establishing and/or enhancing foundational processes, including Business Impact Analysis (BIA) execution, continuity planning, coordinated testing with internal and external stakeholders, and actionable reporting to leadership.
• Lead efforts to strengthen enterprise resilience by driving readiness, coordination, and continuous improvement—enabling the organization to anticipate, withstand, and respond effectively to operational disruptions.
• Support the development and refinement of operational risk frameworks, methodologies, and tools to strengthen consistency and maturity of enterprise risk practices.
• Advance maturity across operational risk areas by driving automation, enhancing reporting capabilities, and incorporating predictive indicators and forward-looking insights.
• Prepare and deliver reporting and dashboards on operational risk exposures, program maturity, and mitigation efforts, tailored for executive, functional, and regulatory audiences.
• Partner with business leaders, internal stakeholders, and first line risk owners to support enterprise risk accountability, promote shared ownership of resilience activities, and advance risk culture through training and awareness efforts.
  
  

Your Qualifications

• Bachelor’s degree in Business, Finance, Information Technology, or a related field.
• Minimum of 8 years of experience in operational risk, enterprise risk management, business continuity, third-party risk, or related roles.
• Experience applying risk management frameworks (e.g., COSO, ISO 31000, NIST, FFIEC) in a practical business context.
• Proven ability to work across business functions, build strong partnerships, and influence risk ownership and accountability.
• Strong communication and interpersonal skills with the ability to distill complex risk concepts for varied audiences, and experience presenting to senior leadership.
• Strong organizational, analytical, and problem-solving skills, with the ability to prioritize multiple deliverables.
• Proficiency with Microsoft Office Suite and experience preparing executive-level reporting and dashboards.
  
  

Preferred Qualifications

• Advanced degree and/or relevant certifications such as CRISC, CRMP, CTPRP, CBCP, ISO 22301, or other credentials related to operational resilience, third-party risk management, or business continuity.
• Demonstrated experience developing or leading enterprise-wide programs like third-party risk management, crisis management, and/or business continuity
• Experience with Business Continuity Management (BCM) software, Business Impact Analysis (BIA) tools, or other resilience technology
• Experience with third-party risk platforms or continuous monitoring tools (e.g., OneTrust, Archer, Black Kite, Bitsight, Supply Wisdom) is a plus.
• Familiarity with crisis management or incident response coordination, including roles in tabletop exercises or live disruption scenarios.
• Working knowledge of IT and cybersecurity risk concepts to support effective third-party risk evaluation and cross-functional collaboration.
  
  

Company

Enact Holdings, Inc. (Nasdaq: ACT), operating primarily through its wholly owned subsidiaries, is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues’ philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, along with providing a positive and inclusive culture for employees to grow and succeed. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

WHY WORK AT ENACT

• We bring innovative thinking to the situations at hand
• We seek out and incorporate diverse views to strengthen our outcomes
• We work on challenging and rewarding projects
• We offer competitive benefits:
• Hybrid work schedule (in-office days Tues/Wed/Thurs)
• Generous Time Off
• 40 Hours of Volunteer Time Off
• Tuition Reimbursement and Student Loan Repayment
• Paid Family Leave and Flexible Spending Accounts
• 401k with up to 5% employer match
• Fitness and Emotional Wellness Reimbursements
• Onsite Gym

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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