Senior OpenStack DevOps Engineer Five9 · Remote · US · DevOps & Release $90,700–$252,200 2mo ago

Devopsroles; Northern (KY); Hybrid; USD 91,000 - 252,000; Full time

Benefits offered by this job

Health benefits

Stock options

PTO

Parental leave

401k match

Job summary

Five9 seeks a highly experienced Senior OpenStack DevOps Engineer to architect and support our OpenStack-based private cloud. You’ll ensure scalability, resilience, and performance through IaC tools like Ansible, Terraform, or Pulumi, while maintaining multi-tenant isolation and high availability.

You will collaborate with platform and SRE teams to implement automated provisioning, monitoring, and upgrade pipelines, and contribute to upstream OpenStack projects as needed.

Qualifications

• 5+ years operating and automating large OpenStack cloud environments.
• Strong IaC experience with Ansible, Terraform, or Pulumi.
• Expert knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, Glance.
• Proficient Linux systems engineering with Python, Bash, or Go.
• Fluent with Git, CI/CD pipelines, and automated test frameworks.

Responsibilities

• Design multi-tenant OpenStack infrastructure and network isolation.
• Automate provisioning and config of OpenStack services with IaC.
• Extend integrations for Neutron, Octavia, Manila, Cinder, Nova, Ironic, Glance.
• Contribute to upstream OpenStack projects when needed.
• Implement CD pipelines for OpenStack upgrades and rollbacks.
• Develop monitoring and alerting with Prometheus, Loki, Grafana.
• Participate in on-call rotation and incident response.

Skills

OpenStack

IaC

Ansible

Terraform

Pulumi

Neutron

Octavia

Manila

Cinder

Nova

Ironic

Glance

Python

Bash

Go

Git

CI/CD

Docker

Kubernetes

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Neutron

Octavia

Manila

Cinder

Nova

Ironic

Glance

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking ahighly experienced Senior OpenStack DevOps Engineerto architect, implement, and support our community-driven OpenStack-based private cloud infrastructure. You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools likeAnsible, and Terraform, orPulumi.

This is a deeply technical role requiringexpert-level understanding of OpenStack internalsacross major projects includingNeutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance. You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission‑critical applications.

Key Responsibilities

• Design and implementmulti-tenant OpenStack infrastructurealigned with open community standards, including network service isolation and tenant‑aware resource scheduling.
• Automate the provisioning, lifecycle management, and configuration of OpenStack services and supporting components usingAnsible,Terraform, orPulumi.
• Extend and maintain integrations for core OpenStack services:
  • Neutron: Custom network plugins/drivers, L2/L3 routing, BGP, DHCP, and tenant network segmentation (VLAN, VXLAN, Geneve).
  • Octavia: HA load balancing with amphora and provider drivers, TLS offloading, Layer 4/7 routing.
  • Manila: Share drivers for NFS/CIFS, tenant access control, storage backends.
  • Cinder: Block storage provisioning, volume snapshots, multi-attach, backend tuning.
  • Nova: Compute resource scheduling, NUMA/cpu pinning, SR-IOV and PCI passthrough.
  • Ironic: Bare metal provisioning workflows, BIOS/IPMI automation, PXE and UEFI boot configuration.
  • Glance: Image lifecycle management, backing store optimization, image caching strategies.
• Contribute to upstream OpenStack projects when needed (bug fixes, driver enhancements, documentation).
• Implementcontinuous delivery pipelinesfor OpenStack updates, including patch management, service upgrade testing, and rollback procedures.
• Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana).
• Harden services for high availability, disaster recovery, and scale‑out operations.
• Perform deep‑dive troubleshooting and performance analysis of OpenStack services across control and data planes.
• Participate in on‑call rotation, incident response, and root cause analysis for platform reliability issues.

Minimum Qualifications

• 5+ years of experience operating and automating large‑scaleOpenStack cloud environments, preferably in community‑driven or upstream‑contributing teams.
• Expert‑level proficiency inInfrastructure‑as‑CodewithAnsible,Terraform, orPulumi.
• Strong hands‑on knowledge ofNeutron,Octavia,Manila,Cinder,Nova,Ironic, andGlance.
• Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting inPython,Bash, orGo.
• Fluency withGit,CI/CD pipelines, andautomated test frameworks.
• Strong understanding ofL2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH).
• Demonstrated success building or maintainingmulti‑regionorhigh‑availability OpenStack clusters.
• Experience with container technologies (e.g., Docker) and orchestration tools (e.g., Kubernetes) is a plus.
• Ability to write technical documentation and contribute to community wikis or knowledge bases.

Preferred Qualifications

• Contributions to upstream OpenStack codebases or participation in SIGs/WGs.
• Familiarity withRBAC,Keystone federation,Barbican(secrets management), andCeilometer/Gnocchi/Aodh.
• Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST).
• Background in telco, edge cloud, or large enterprise infrastructure environments.
• Experience building and maintainingautomated test environmentsfor OpenStack upgrades and validation (e.g., Tempest, Rally, or custom test harnesses).
• Bachelor’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.

What You’ll Get

• A collaborative team that’s deeply invested inopen source, community contribution, and infrastructure excellence.
• Complex technical challenges that require creative, scalable solutions.
• The opportunity to shape a next‑generation private cloud platform built ontrue open infrastructure principles.
• Access to the latest tools, frameworks, and upstream project developments.

Skills and Attributes:

• Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross‑domain requirements into scalable and resilient cloud infrastructure and automation solutions.
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
• Mentorship & Leadership: Passionate about knowledge‑sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long‑Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self‑guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $90,700—$252,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here:https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.