Senior Onboarding Manager, Ordering

PAR Technology; Tallahassee (FL); À distance; USD 110 000 - 170 000; Plein temps

Résumé du poste

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering to lead complex enterprise restaurant implementations on PAR’s digital ordering platform. You will drive end-to-end onboarding from kickoff through go-live, serving as a trusted advisor to customers and internal partners.

The role offers potential to scale into broader leadership responsibilities as the function grows. The position is remote with eligibility across multiple U.S.

Qualifications

• 3–5+ years of SaaS onboarding experience.
• Experience in Quick Service Restaurant (QSR) technology is valuable.
• Strong project-management and governance skills.
• Excellent customer-facing communication skills.
• Ability to independently lead complex enterprise implementations.

Responsabilités

• Lead onboarding engagements end to end, from kickoff to go-live.
• Own project plans, timelines, dependencies, risks, governance, and status updates.
• Serve as the primary onboarding partner guiding customers through complex decisions.
• Lead digital menu and channel implementations with first- and third-party marketplaces.
• Collaborate with Product and Engineering to provide implementation insights.
• Develop repeatable playbooks and operating practices to scale the function.
• Utilize AI tools to improve planning and reporting.

Connaissances

SaaS onboarding

Project management

Customer facing

Executive communication

Problem solving

Outils

AI tools

Description du poste

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

Great onboarding turns complex technology into a great customer experience. PAR is looking for a Senior Onboarding Manager, Ordering to lead some of our most complex enterprise restaurant implementations, helping customers successfully migrate to and launch on PAR’s digital ordering platform. This is a senior individual contributor role built for someone who loves owning the work. You’ll lead enterprise implementations from kickoff through go-live, bring structure to complex and ambiguous projects, and serve as a trusted advisor to customers and internal partners. You’ll join as a senior IC, but there is meaningful opportunity to expand your leadership impact as the function grows. That could include taking greater ownership of team practices, mentoring other onboarding professionals, influencing how the function scales, and growing into broader leadership responsibilities based on business needs and demonstrated impact.

Position Location:Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, IllinoisReports To:Director, Program Management

What We’re Looking For

Requirements:3-5+ years of experience

minimum

in SaaS onboarding - adjacent experience that would be considered includes

implementation, project management, technical consulting, or a closely related customer-facing function.

Experience within the

Quick Service Restaurant (QSR) technology industry

on tools like

digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels

is especially valuable.It is not absolutely required, but candidates with this experience will be highly prioritized.

To expand, experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments is strongly preferred.

Technical fluency with SaaS platforms and integrations.

A track record of independently leading

complex enterprise implementations and migrations

, ideally supporting multi-location customers.

Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication.

The ability to take an ambiguous problem, create structure around it, and drive it forward without waiting for every answer to be defined.

Excellent customer-facing communication skills and the ability to translate complex technical challenges into clear, actionable recommendations.

Comfort balancing competing customer needs, technical dependencies, internal priorities, and timelines.

A continuous-improvement mindset. You don’t just execute a process. You notice what isn’t working and help make it better.

Unleash your potential: What you will be doing and owning

Lead onboarding (including enterprise) engagements end to end, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare.

Own project plans, timelines, dependencies, risks, governance, and stakeholder communication, bringing strong project-management discipline to every implementation.

Serve as the primary onboarding partner for customers, guiding them through complex decisions and keeping teams aligned around a successful launch.

Lead complex digital menu and channel implementations, including menu configuration and validation across first-party ordering experiences and third-party marketplaces such as Uber Eats, DoorDash, and Grubhub.

Navigate POS integrations, menu/catalog mapping, channel parity, and other technical dependencies in partnership with customers and internal teams.

Partner closely with Product and Engineering, bringing implementation insights back to the teams shaping the product and anticipating product dependencies that could impact active implementations.

Identify gaps and opportunities within the onboarding experience and help develop repeatable playbooks, processes, documentation, and operating practices that allow the function to scale.

Use AI tools to improve project planning, analyze onboarding metrics and timelines, and streamline status reporting and documentation.

Act as a senior subject-matter resource and mentor for the broader ordering onboarding team, sharing knowledge, helping teammates navigate complex implementations, and raising the standard for how we deliver.

Help shape how the Ordering onboarding function scales, taking on increasing leadership and ownership opportunities as the team and business evolve.

Interview Process

Interview #1: Video Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.