Senior Omni-Channel Manager

OLLY PBC; United States; Remote; USD 146,000 - 179,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Orthodontics

Vision Insurance

4 weeks PTO + holidays

Mental Health Days

Parental Leave

401(k) with company match

Hybrid Work

Job summary

OLLY is seeking a Senior Omni-Channel Manager to lead ecommerce marketing across .com and retailer platforms. The role focuses on orchestration of AI-driven bidding, setting objectives and guardrails, and preserving brand voice while partnering with Sales and Growth teams.

Remote USA with travel; strong leadership and data-driven decision making are essential. Responsibilities include managing multi-million dollar budgets, auditing autonomous campaign decisions, and advancing retailer data

Qualifications

• 7-10 years across Marketing & eCommerce with a focus on paid acquisition at a consumer brand with a .com and brick and mortar presence

Responsibilities

• Lead performance marketing strategy and campaigns on partners like Target, Walmart, Instacart to drive omnichannel sales
• Manage multi-million dollar budget with AI-driven bidding systems and guardrails
• Audit autonomous campaign decisions against goals, margins, and inventory realities
• Build learning agendas including incrementality testing and data matching for first-party data
• Ensure product data is structured for AI-mediated shopping journeys
• Explore full-funnel retail media formats (video, CTV, audio) beyond sponsored search
• Support evolution of Omni media with new AI tools and retailer features

Skills

Marketing

eCommerce

Paid acquisition

Leadership

SEM

ROAS

AI bidding

Data-driven

Excel

MS Office

Tools

Excel

MS Office

Job description

WHO ARE WE?

We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY.

THE ROLE: SENIOR OMNI-CHANNEL MANAGER

OLLY is looking for a driven, entrepreneurial, creative and experienced ecommerce marketer to help build and maintain a best-in-class digital footprint on our .com/Omni platforms. Retail media has entered its agentic era, Walmart and Target are now defaulting to autonomous AI agents (i.e. Walmart Connect's “Marty”) for bidding, budget pacing and creative rotation. This role is evolving from media buying to orchestration: setting the objectives, guardrails and data foundation that let evolving systems perform, while still owning the strategic judgment, brand voice and retailer relationships.

KEY RESPONSIBILITIES:

Team & Retailer Leadership

• Recruit, mentor and develop the Omni Sr. Associate, ensuring best-in-class execution of Omni on-site media and retailer brand touchpoints.
• Primary contact for Retailer Media, Roundel, WMC, and equivalent agentic advertising platforms (e.g., Walmart Connect's Marty) as they roll out new AI capabilities.
• Key partner to Sales and Sales Strategy supporting customer business plans and goals within Digital Commerce
• Partner closely with Social, Influencer, Consumer Response and Ecom leads to maintain an integrated marketing approach.
• Partnering with Growth/Brand Marketing for a holistic approach to retailer.com traffic

Performance Marketing & Agentic Media Management

• Lead performance marketing strategy and campaigns on partners like Target, Walmart, Instacart etc. to drive awareness and Omnichannel sales across all customer platforms (in-store, .com and online grocery).
• Responsible for managing a multi-million dollar budget — increasingly through setting objectives, conversion signals and guardrails for agentic/AI-driven bidding systems rather than manual tactic-by-tactic optimization.
• Verify and audit autonomous campaign agent decisions (bid shifts, budget reallocation, creative rotation) against business goals, margin targets and inventory realities
• Build and manage learning agendas, including incrementality testing and first-party data matching, to drive company-wide investment efficiency as third-party cookies deprecate.
• Partner with Ecom, Creative and Systems to ensure product data in media (attributes, taxonomy, certifications, pricing) is structured and “agent-ready” so OLLY surfaces correctly in AI-mediated shopping journeys (conversational assistants, AI shopping agents, LLM-driven product discovery).
• Explore full-funnel retail media formats beyond sponsored search: video, audio and CTV as retail media networks expand into brand-building, not just bottom-funnel conversion.
• Support the evolution of Omni media by evaluating new AI tools, alpha/beta retailer features, and agentic ad formats, recommending which to pilot, scale or pass on.

CAPABILITIES + SKILLS REQUIRED

• 7-10 years across Marketing & eCommerce with a focus on paid acquisition at a consumer brand with a .com and brick and mortar presence
• Strong people leader who can effectively coach and develop a team
• Experience managing and tracking SEM and other ROAS-driven marketing investments
• Comfort directing and auditing agentic/AI-driven bidding and campaign systems (e.g. Walmart's Marty) setting objectives and verifying outcomes
• Early adopter of next generation technologies, innovation and capabilities
• Understanding of methodologies for managing actionable test/learn efforts, including incrementality testing and multi-touch attribution as tracking evolves (Expanded)
• Ability to apply data-driven thinking to creative conversations
• Highly analytical and data driven, can elevate key insights to various internal audiences (ranging from marketing, sales teams to leadership)
• Experience managing/implementing new Martech or AI solutions, with working knowledge of how structured product data drives visibility in AI-mediated and agentic shopping journeys
• Awareness of full-funnel retail media formats (video, CTV, in-store, audio) beyond traditional sponsored placements
• Highly organized, detail oriented and self-motivated
• Comfortable in a data-driven, rapidly evolving AI business environment
• Proficient in Excel and other MS Office products

WHAT TO EXPECT DURING THE INTERVIEW PROCESS

• Initial video screen with a member of our Talent team
• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team
• Round 2: 2-3 conversations with team or cross functional Ollies
• Final Round: Homework*

*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs

THE DETAILS

LOCATION: Remote, USA - 4X travel per year to company offsites

HOURS: Full time, exempt (salary)

MANAGER: VP Ecommerce and AI

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.

The base pay range for this position is $146,340-$178,860. For this remote role, compensation is determined based on geographic location and experience, and the final offer will reflect these factors within the posted range.

WHAT WE OFFER:

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
• We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year
• 100% Paid parental leave, Fertility + Adoption Benefits
• Annual Bonus
• 401(k) plan with Employer Match
• Hybrid Work + Wellness + Cell Phone Stipends
• Free product
• And much more!