Senior Nurse Navigator - Ambulatory Clinic

City of Hope; Irvine (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

City of Hope is seeking a Senior Nurse Navigator for the Lennar Foundation Cancer Center in Irvine. The role supports an ambulatory outpatient clinic, coordinating care and referrals after initial visits and ensuring follow-up appointments during chemotherapy.

This hybrid position includes 1 remote day and 4 clinic days, with typical hours 8:00–16:30 or 9:00–17:30, Monday–Friday. You will enter new patients into the system, triage services, educate patients, assist with intake, respond to

Qualifications

• Five years of professional nursing with ambulatory oncology experience preferred.
• State RN license in California required.
• Capable of coordinating care across services and referrals.
• Experience educating patients about treatment plans and processes.

Responsibilities

• Guide new patients through the health care system and triage to services.
• Coordinate medical records, imaging, and pathology for new visits.
• Provide new patient education before visits and assist with intake.
• Respond to messages and address patient care barriers.
• Interact with care teams to resolve coordination questions.
• Maintain documentation in the electronic medical record and generate reports.

Skills

Ambulatory oncology

Patient education

Care coordination

EMR proficiency

Education

Bachelor's degree in nursing

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

We are looking for a Senior Nurse Navigator to support our Ambulatory Outpatient Clinic at City of Hope Lennar Foundation Cancer Center. The Nurse Navigator will offer personalized guidance to new patients, helping them understand and navigate their treatment plan. This includes coordinating care and referrals after their initial visit. The role also involves ensuring that follow-up appointments are scheduled as patients begin chemotherapy. The Nurse Navigator works closely with physicians and clinic staff across all specialties to ensure seamless coordination of care and communicates with the entire care team on behalf of the patient. The Nurse Navigator can work with 2-4 physicians. This role is hybrid with 1 remote day and 4 days in the clinic. Monday through Friday 8am - 430pm and/or 9am -530pm.

As a successful candidate, you will:

• Facilitates entry of new patients into the health care system, triage to the appropriate services (Breast, Gynecology, Medical Oncology, GI)
• May assists with determining/assessing required medical records, imaging, and pathology to expedite the new patient visit and reviews records upon receipt.
• Is responsible for all new patient education prior to the first visit.
• Assist the new patient with completing all new patient documents. May participate in nursing new patient intake documentation completion.
• Responds to in-basket messages.
• Assesses and addresses patient care barriers.
• Provides ongoing education, resources, and referrals both internal and external.
• Serves as the primary contact for patient issues associated with the coordination of their care.
• Routinely interacts with the care team to address patients' questions and care coordination concerns.
• Facilitates shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions.
• Promotes advance care planning with patients as appropriate.
• Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population.
• Provides service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, andinnovative manner.
• Meets with patients via telehealth and/or in person as needed.
• Maintains current working knowledge and understanding of the oncology field. Enhances professional growth and development through participation in educational programs, professional affiliations, current literature, in-service meetings, and workshops.
• Is proficient in and utilizes the electronic medical record for documentation of care.
• Responsible for consistently documenting all assigned patient touch points.
• Provides reports and organizes data as requested.
• Multiple positions available

Your qualifications should include:

• Bachelor's degree in nursing is required
• Five years of professional nursing experience to include three (3) years of ambulatory oncology experience.
• Registered Nurse in the State of California
• One of the following certifications required within one (1) year of hire: OCN, AOCN, ONN-CG, AOCNP

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.