Senior Non-Qualified Defined Contribution Customer Success Manager - Virtual

Alight Solutions; Texas; Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Flexible working

Job summary

Alight Solutions is seeking a Senior Non-Qualified Defined Contribution Customer Success Manager (Virtual) in Texas. This role consults with clients and internal teams on non-qualified plan administration, drives strategy with product leaders, and leads training on regulatory knowledge to enhance client outcomes.

You will stay informed on market trends and collaborate across departments to grow revenue in the non-qualified retirement benefits space. Travel to office locations may be required.

Qualifications

• 5+ years of experience in non-qualified defined contribution plan administration.
• 5+ years of experience managing client relationships.
• Strong knowledge of stock and non-qualified deferred compensation and IRC 409A.
• Proven project management and organizational skills.
• Excellent communication and ability to influence stakeholders at all levels.

Responsibilities

• Consult with external clients and internal teams on non-qualified plan design and administration.
• Identify market trends and opportunities in the non-qualified space.
• Partner with product/tech teams to drive revenue and plan development.
• Prepare and present non-qualified solutions in client meetings.
• Develop and deliver internal training on non-qualified plans and legislation.
• Drive process improvements in non-qualified plan administration.

Skills

Non-qualified defined contribution

Client relationships

Regulatory knowledge (IRC 409A)

Project management

Communication & influence

Strategic planning

Vendor platforms experience

Job description

Senior Non-Qualified Defined Contribution Customer Success Manager - Virtual

Delivery Regular Virtual, Texas, United States of America

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

The Senior Non-Qualified Defined Contribution Customer Success Manager defines solutions and supports complex deliverables tied to non-qualified defined contribution plan administration. This role will consult with both external clients and internal teams to influence decisions and solutions, leveraging their knowledge and strong understanding of non-qualified plans to drive revenue growth in this sector. This role will also partner with internal business and product leaders to define strategy and non-qualified plan product development to proactively communicate Alight’s point of view relative to non-qualified defined contribution plan administration.

The Senior Non-Qualified Defined Contribution Customer Success Manager will identity and drive process improvements with current non-qualified plan administration and will be responsible to develop and oversee a robust, internal training curriculum for colleagues.

Responsibilities

• Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices to effectively consult and present to external executive leader roles on non-qualified plan design, administrative considerations, and legislative landscape.
• Stay informed about market trends, legislative changes, and emerging technologies in the non-qualified retirement benefits space.
• Partner with product and technology teams to identify future investment opportunities in the non-qualified space to drive revenue growth.
• Prepare and present non-qualified solutions and strategies during new client sales meetings.
• Identify and define non-qualified plan needs during new plan implementations.
• Create and facilitate colleague training to build a strong foundation of non-qualified plan and legislative knowledge.
• Predict, identify, and communicate risks related to non-qualified plan design and consults on non-qualified plan best practices, delivery models, and participant education.
• Continuously measure and improve operational processes related to non-qualified plan administration and drive general adoption of operational improvement measures.

Requirements

• 5+ years of experience in non-qualified defined contribution plan administration.
• 5+ years of experience managing client relationships.
• Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A.
• Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment.
• Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels.
• Demonstrated ability to achieve business objectives and contribute to organizational goals.
• Proven experience leading initiatives and participating in strategic planning efforts.
• Ability to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third-party vendor platforms.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

135,000.00 USD

Maximum :

165,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

About the Role

The Senior Non-Qualified Defined Contribution Customer Success Manager defines solutions and supports complex deliverables tied to non-qualified defined contribution plan administration. This role will consult with both external clients and internal teams to influence decisions and solutions, leveraging their knowledge and strong understanding of non-qualified plans to drive revenue growth in this sector. This role will also partner with internal business and product leaders to define strategy and non-qualified plan product development to proactively communicate Alight’s point of view relative to non-qualified defined contribution plan administration.

The Senior Non-Qualified Defined Contribution Customer Success Manager will identity and drive process improvements with current non-qualified plan administration and will be responsible to develop and oversee a robust, internal training curriculum for colleagues.

Responsibilities

• Serve as a subject matter expert on non-qualified retirement plan regulations, compliance requirements, and industry best practices to effectively consult and present to external executive leader roles on non-qualified plan design, administrative considerations, and legislative landscape.
• Stay informed about market trends, legislative changes, and emerging technologies in the non-qualified retirement benefits space.
• Partner with product and technology teams to identify future investment opportunities in the non-qualified space to drive revenue growth.
• Prepare and present non-qualified solutions and strategies during new client sales meetings.
• Identify and define non-qualified plan needs during new plan implementations.
• Create and facilitate colleague training to build a strong foundation of non-qualified plan and legislative knowledge.
• Predict, identify, and communicate risks related to non-qualified plan design and consults on non-qualified plan best practices, delivery models, and participant education.
• Continuously measure and improve operational processes related to non-qualified plan administration and drive general adoption of operational improvement measures.

Requirements

• 5+ years of experience in non-qualified defined contribution plan administration.
• 5+ years of experience managing client relationships.
• Demonstrated technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including a strong understanding of IRC 409A.
• Demonstrated project management and organizational skills, with the ability to effectively manage competing priorities in a dynamic environment.
• Strong communication and relationship-building skills, with the ability to collaborate and influence stakeholders at all levels.
• Demonstrated ability to achieve business objectives and contribute to organizational goals.
• Proven experience leading initiatives and participating in strategic planning efforts.
• Ability to anticipate client needs based on retirement plan expertise and market insights.
• Experience working with third-party vendor platforms.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

135,000.00 USD

Maximum :

165,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Please do not use generative AI tools during the application process. We aim to understand your genuine interest in our company without the use of generative AI systems, and we also want to evaluate your non-generative AI assisted communication skills. Any use of generative AI tools in violation of this request may result in disqualification from consideration for the position.

Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act

In an effort to avoid job scams, please keep in mind the items below in regards to opportunities at Alight Solutions.

• We do not make offers without interviewing
• We do not ask for security deposits on equipment
• We do not send checks through the mail or request payments through Western Union
• We do not ask for bank account numbers

https://www.consumer.ftc.gov/articles/0243-job-scams