Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus)

Aqueduct Technologies, Inc.

Canton (MA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

A technology solutions provider is seeking a Senior NOC Infrastructure Engineer in Canton, MA, with a focus on Microsoft Azure and Entra. The role requires 5+ years of experience in a senior support role and expertise in identity security and access governance. You will lead incident resolution, mentor junior engineers, and ensure customer environments are secure and efficiently managed. This full-time position offers a competitive salary ranging from $70,000 to $90,000 annually.

Qualifications

5+ years of experience supporting Microsoft-based infrastructure.
2+ years in a senior engineering capacity with incident ownership.
Experience in a Managed Services Provider or multi-tenant environment.

Responsibilities

Support Customer’s Cloud Environments and troubleshoot infrastructure issues.
Manage Microsoft Entra ID and maintain security and access governance.
Lead escalated ticket troubleshooting and improve documentation.

Skills

Microsoft Entra ID

Conditional Access

MFA

Identity Governance

Microsoft Intune

Azure Infrastructure

Documentation

Customer Support

Education

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field

Associate degree with significant, relevant professional experience

Tools

Microsoft Azure

Azure Monitor

Microsoft 365

Active Directory

Job description

Join to apply for the Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus) role at Aqueduct Technologies, Inc.

Aqueduct Technologies, Inc. provided pay range

This range is provided by Aqueduct Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Aqueduct Technologies is seeking a Senior NOC Infrastructure Engineer to serve as a technical leader and SME within the Network Operations Center (NOC) team, specializing in Microsoft Azure, Microsoft Entra ID, and the surrounding Microsoft Cloud security and device-management ecosystem. You will be responsible for supporting physical infrastructure, including servers and storage, and will handle escalated support requests, perform deep technical investigation, and ensure secure, stable, and well-governed identity and access across customer environments.

The Senior NOC Infrastructure Engineer embodies our values of professionalism, empathy, and technical excellence. We’re looking for someone who operates with a high level of autonomy and accountability, driving incident resolution, strengthening documentation and standards, and mentoring others to improve team capability and reliability of services.

What You’ll Do:

Support the Customer’s Cloud Environments, Infrastructure, and Users.
Manage and troubleshoot Microsoft Entra ID (Azure AD) including:
- User lifecycle and identity governance
- Group-based access, RBAC, PIM, and admin role segregation
- Conditional Access design, enforcement, and troubleshooting
- MFA, identity protection, and secure authentication policies
Administer Azure Infrastructure and core services:
- Azure virtual networks, firewalls, and connectivity
- Compute, storage, backup, and policy governance
- Azure Monitor, Log Analytics, and alerting
Support and optimize Microsoft Intune / Endpoint Manager:
- Device compliance, configuration profiles, and app deployment
- Autopilot lifecycle and troubleshooting
- Conditional Access integration and device identity
Proactively manage customers physical infrastructure including:
- Storage arrays
- WiFi
- Active Directory and associated servers
- Ensure adherence to Zero Trust principles across identity, device, and access layers.
General Responsibilities:
- Lead escalated ticket troubleshooting using Aqueduct processes and best practices.
- Maintain exceptional notes, clear reasoning, and step-by-step detail in all work.
- Review customer environments proactively to identify risks, misconfigurations, or single points of failure.
- Keep documentation updated, accurate, and thorough for all identity, access, and cloud services.
- Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring).
Change Control:
- Fully participate in and comply with Aqueduct’s Control processes.
- Plan and execute cloud and identity-impacting changes carefully, following risk-mit and rollback best practices.
Training & Growth:
- Maintain and pursue deep technical specialization across Azure, Entra, Intune, and Microsoft 365 security.
- Engage in ongoing cross-training to expand into additional NOC practice areas.
- Act as a mentor and knowledge resource to junior and mid-level NOC engineers.

Qualifications:

Education & Experience:

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
Associate degree with significant, relevant professional experience considered.
5+ years of experience of progressive experience supporting Microsoft-based infrastructure, cloud, and identity environments.
2+ years operating in a senior, escalation, or lead engineering capacity, with demonstrated ownership of complex incidents.
Proven experience working in a Managed Services Provider (MSP) or multi-tenant support environment.

Skills:

Deep operational and architectural understanding of Microsoft Entra ID and identity security.
Ability to own incidents end-to-end, including vendor (Microsoft) escalations.
Comfort making technical decisions independently in high-impact scenarios.
Clear communicator who documents decisions, risks, and remediation steps thoroughly.
Trusted escalation resource for Azure, identity, and device-management issues.
Mentor who guides and uplifts junior and mid-level engineers.

Core Competencies: