Senior Network Systems Reliability Engineer

5131 Hulu Enterprises, LLC; United States; On-site; USD 135,200 - 181,200; Full time

Benefits offered by this job

Bonus

Long-term incentive units

Medical benefits

Job summary

5131 Hulu Enterprises, LLC is looking for a Senior Network Systems Reliability Engineer to support the Global Network Engineering & Operations team. This role focuses on automation, observability, and ensuring reliable infrastructure across Disney's global network.

The ideal candidate will manage network infrastructure support, handle licensing and renewals, and maintain an accurate IT asset inventory. A bachelor's degree is required along with at least 5 years of experience in network operations.

Compensation ranges from $135,200 to $181,200 annually, with additional benefits.

Qualifications

• 5+ years of experience supporting network infrastructure and/or IT operations required.
• Experience with network management/monitoring tools is preferred.
• Relevant certifications like CompTIA A+, Network+ are an advantage.

Responsibilities

• Manage support for network infrastructure, coordinating repairs and replacements.
• Handle licensing and renewals for network software/services.
• Serve as an asset data analyst, producing dashboards/metrics on compliance.

Skills

Support network infrastructure

Familiarity with Python and SQL

Troubleshooting connectivity and infrastructure issues

Analytical skills with Excel

Customer service skills

Education

Bachelor’s degree in Computer Science, Network Engineering, or related field

Tools

ServiceNow

Jira Service Management

Power BI

Job description

Senior Network Systems Reliability Engineer (Req ID: 10151300)

The Senior Network Systems Reliability Engineer will support the Global Network Engineering & Operations (GNEO) team, focusing on automation, observability, and AI platform transformation. The role delivers network products, maintains operational excellence, and ensures reliable infrastructure across Disney's global network.

Responsibilities

• Manage support for network infrastructure (switches, routers, firewalls, wireless access points, network circuits), coordinating repairs and replacements.
• Handle licensing and renewals for network infrastructure software/services: maintain renewal calendar, track entitlements and support contracts, coordinate quotes/POs, and ensure timely renewals to avoid service interruption.
• Maintain accurate IT asset inventory for hardware and software, recording location, configuration, warranty status, lifecycle stage, and disposal records.
• Serve as an asset data analyst: reconcile inventory and license data across tools, perform periodic audits, and produce dashboards/metrics on compliance, refresh cycles, warranty exposure, and utilization to inform budgeting and lifecycle decisions.
• Lead vendor management activities for hardware/software: track support cases, RMAs, manage SLAs & support coverage, support contract terms, true‑ups, and renewal negotiations.
• Assist with network security and compliance (firmware/patch compliance, configuration standardization, vulnerability remediation, log/monitoring coverage) in partnership with IT/security.
• Reduce technical debt by driving standard configurations, eliminating unsupported/end‑of‑life infrastructure, coordinating upgrades/refreshes, and improving runbooks/documentation.
• Minimize risk by following change management practices, assessing impact/rollback plans, validating monitoring/alerting coverage, and partnering on remediation and resiliency improvements.
• Coordinate with procurement/finance on purchasing and renewals: gather requirements, obtain and compare vendor quotes, recommend options, submit/track POs, and maintain renewal and spend visibility.
• Track, prioritize, and resolve tickets within SLA; communicate status updates and maintain high customer satisfaction.

Required Qualifications & Skills

• Minimum 5+ years of experience supporting network infrastructure and/or IT operations (e.g., NOC, network support, infrastructure support) including hardware/software lifecycle activities.
• Familiarity with Python and SQL for data processing and dashboarding.
• Working knowledge of switching/routing fundamentals, Wi‑Fi, VPN, DNS/DHCP, and ability to troubleshoot connectivity and infrastructure issues.
• Experience tracking and renewing software licenses/subscriptions and maintaining compliance/entitlement records.
• Strong analytical skills with Excel (pivot tables, lookups), reporting, and data hygiene practices.
• Familiarity with ticketing systems (ServiceNow, Jira Service Management) and strong documentation habits.
• Strong customer service skills; ability to communicate clearly with technical and non‑technical users.
• Ability to manage multiple priorities, maintain a renewal calendar, and meet deadlines with attention to detail.
• Hands‑on troubleshooting experience with switches, firewalls, wireless access points, interpreting logs/alerts, and validating changes.

Preferred Qualifications

• Master’s degree in Computer Science, Engineering, MBA or related discipline.
• Experience with network management/monitoring and configuration tools (LogicMonitor, Cisco DNA Center, Aruba Central) and/or ITSM platforms.
• Experience supporting VPN, NAC, DNS/DHCP, and wireless authentication (RADIUS/802.1X).
• Knowledge of IT asset management (ITAM) and software asset management (SAM).
• Experience building Power BI dashboards and using data to drive asset lifecycle, compliance, and cost optimization.
• Vendor management experience: support cases, renewals, contract terms, true‑ups, audits.
• Familiarity with change management, risk management, and operational best practices (ITIL, CAB, incident/problem management).
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL Foundation.

Education

Bachelor’s degree in Computer Science, Network Engineering, Finance, Data Analytics, or related field and/or equivalent work experience.

Location & Compensation

Lake Buena Vista, FL, USA (alternate in CA). Salary range: $135,200–$181,200 (FL) or $141,900–$190,300 (CA) per year. Additional benefits include bonus, long‑term incentive units, medical, financial, and other benefits.