Senior Network Systems Reliability Engineer

Jobtailor; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an IT Network Infrastructure Analyst to own lifecycle management of switches, routers, firewalls, wireless APs, and circuits. You will oversee licensing, renewals, asset inventory, dashboards, and vendor negotiations to keep services online and costs predictable.

In this role you will coordinate with procurement, support change management, and drive standard configurations to reduce technical debt.

Qualifications

• 5+ years of experience supporting network infrastructure and/or IT operations (NOC, network support, infra).
• Familiarity with Python and SQL for data processing and dashboards.
• Experience with network technologies and troubleshooting (switching/routing, Wi-Fi, VPN, DNS/DHCP).
• Experience tracking/renewing software licenses and maintaining compliance records.
• Strong Excel skills (pivot tables, lookups) and data hygiene practices.
• Familiarity with ticketing systems (ServiceNow, Jira Service Management) and solid documentation habits.
• Strong customer service skills with clear communication to both technical and non-technical users.
• Ability to manage multiple priorities and meet renewal deadlines.

Responsibilities

• Manages support for network infrastructure and coordination of repairs/replacements.
• Manages licensing/renewals for network software/services and renewal calendar, quotes/POs, avoiding service interruption.
• Maintains accurate IT asset inventory for network hardware/software and lifecycle status.
• Acts as asset data analyst, reconciling inventory data, auditing, and producing dashboards for budgeting.
• Leads vendor management for hardware/software, track SLAs, support terms, and renewals.
• Assists with network security/compliance activities in partnership with IT/security.
• Reduces technical debt by standardizing configurations and updating runbooks/documentation.
• Minimizes environmental risk via change management, impact analysis, monitoring coverage, and resiliency improvements.
• Coordinates with procurement/finance on purchasing, quotes, POs, renewals, and spend visibility.
• Tracks, prioritizes, and resolves tickets within SLA with clear status updates.

Skills

Network infrastructure knowledge

Python

SQL

Analytical skills

Documentation

Customer service

Ticketing systems knowledge

Multi-tasking

Tools

ServiceNow

Jira Service Management

Job description

Responsibilities

• Manages support for network infrastructure (switches, routers, firewalls, wireless access points, network circuits) coordination of repairs/replacements.
• Manages licensing and renewals for network infrastructure software/services: maintain renewal calendar, track entitlements/support contracts, coordinate quotes/POs, and ensure timely renewals to avoid service interruption.
• Maintain accurate IT asset inventory for network infrastructure (hardware and software) including location, configuration/standard, warranty/support status, lifecycle stage, and disposal records.
• Serve as an asset data analyst: reconcile inventory and license data across tools/sources, perform periodic audits, and produce dashboards/metrics (e.g., compliance, refresh cycles, warranty exposure, utilization) to inform budgeting and lifecycle decisions.
• Lead vendor management activities for network infrastructure hardware/software: track support cases, RMAs/repairs and replacements, manage SLAs/support coverage, and support contract terms, true-ups, and renewal negotiations.
• Assist with network security and compliance activities (firmware/patch compliance, configuration standardization, vulnerability remediation support, log/monitoring coverage) in partnership with IT/security.
• Reduce technical debt by driving standard configurations, eliminating unsupported/end-of-life infrastructure, coordinating upgrades/refreshes, and improving runbooks/documentation to increase stability and maintainability.
• Minimize risk to the environment by following change management practices, assessing impact/rollback plans, validating monitoring/alerting coverage, and partnering on vulnerability remediation and resiliency improvements.
• Coordinate with procurement/finance on purchasing and renewals: gather requirements, obtain and compare vendor quotes, recommend options, submit/track POs, and maintain renewal and spend visibility.
• Track, prioritize, and resolve tickets within SLA; communicate status updates and maintain high customer satisfaction.

Requirements

• Minimum of 5 + years of experience supporting network infrastructure and/or IT operations (e.g., NOC, network support, infrastructure support) including hardware/software lifecycle activities.
• Familiarity with Python, and SQL for data processing and dashboarding.
• Working knowledge of common network technologies and operations (switching/routing fundamentals, Wi Fi, VPN, DNS/DHCP concepts) and the ability to troubleshoot connectivity and infrastructure issues.
• Experience tracking and renewing software licenses/subscriptions and maintaining compliance/entitlement records.
• Strong analytical skills with experience using Excel (pivot tables/lookups), reporting, and data hygiene practices to maintain accurate asset/license records.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management) and strong documentation habits.
• Strong customer service skills with the ability to communicate clearly with technical and non-technical users.
• Ability to manage multiple priorities, maintain a renewal calendar, and meet deadlines with attention to detail.
• Hands-on troubleshooting experience with network services and devices (e.g., switches, firewalls, wireless access points), including interpreting logs/alerts and validating changes.