Senior Network Support Engineer - Series B Funded Startup / Client-Facing / Overnight Coverage

FILD Search, LLC; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative startup in the internet infrastructure sector is seeking a Senior Network Support Engineer to join their dynamic team. This role offers the unique chance to influence the Support Engineering function while providing remote assistance during overnight shifts. As a key player, you will resolve complex network issues, support enterprise clients, and collaborate with engineering teams to enhance operational efficiency. If you have a passion for technology and a desire to make a significant impact in a rapidly evolving industry, this position is perfect for you. Join a cutting-edge company dedicated to transforming internet infrastructure and enjoy a competitive equity package along with comprehensive benefits.

Benefits

Strong equity package

Full medical coverage

Dental coverage

Vision coverage

Flexible time off

Qualifications

• 5+ years of experience in network support engineering.
• Strong expertise in security technologies and firewall products.
• At least one certification (CCNA, CWNA, CCNP, or CCIE).

Responsibilities

• Resolve issues across the full stack, including security devices.
• Provide remote coverage on the overnight shift.
• Collaborate with Engineering and Operations teams on new deployments.

Skills

Network Support Engineering

Security Technologies

Firewall Products

Wired Networking

Wireless Networking

Troubleshooting

Client-Facing Experience

Communication Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Tools

Network Monitoring Tools

Configuration Management Tools

Job description

Senior Network Support Engineer - Series B Funded Startup / Client-Facing / Overnight Coverage

Are you a Senior Network Support Engineer with excellent customer facing capabilities seeking an opportunity to transform the internet infrastructure industry? Are you a Senior Network Support Engineer with a proven track record of successfully supporting enterprise clients in a high-level support capacity? Are you a Senior Network Support Engineer with demonstrated experience across a full networking stack (wired, wireless, firewalls)? If so, please continue reading.

This is an overnight shift opportunity, providing remote coverage;

Either 5:30pm-2:30am PT (8:30pm-5:30am ET), or 1:30am-10:30am PT (4:30am-1:30pm ET).

I am partnered with a very well-funded Network-as-a-Service startup that builds and manages a vertically integrated solution across hardware, software, and operations. The company's mission is to build hardware and software, then be an extension of the customer’s IT team, and evolve internet infrastructure into a utility. For a Senior Network Support Engineer, this will be a unique opportunity to influence the shape and direction of the Support Engineering function.

Role & Responsibilities:

• Resolve issues, end-to-end, across the full stack, including wireless, wired and security devices.
• Provide remote coverage on the overnight shift.
• Troubleshoot and resolve complex, time-sensitive network issues across wired, wireless, and security devices.
• Act as the SME for escalations related to Security, Firewalls, and VPNs.
• Support a wide-array of customers, from the fastest growing AI companies, to the most established retailers and logistics companies, to the best schools and universities.
• Work closely with the Engineering team on feature requests, bug fixes, and workflow improvements.
• Collaborate with Engineering and Operations teams on new deployments, configuration changes, and documentation.
• Develop proactive monitoring strategies and comprehensive playbooks to enhance support operations.
• Support customers on feature requests, bugs, and workflow improvements.
• Assist with advanced configuration and design changes (e.g., Firewall rules, S2S VPN, advanced VLAN setups).
• Diagnose firmware issues, analyze packet exchanges, and troubleshoot network performance problems.

Skills / Experience Needed:

• 5+ years of experience in network support engineering, with deep expertise in security technologies and firewall products.
• Proven experience supporting enterprise clients in customer-facing roles.
• Strong expertise across the full networking stack (wired, wireless, firewalls), with hands-on troubleshooting experience.
• Proficiency in network monitoring, configuration management, and optimization.
• Advanced knowledge of routing, switching, and networking protocols.
• Hands-on experience with in-depth troubleshooting on network devices.
• At least one certification (CCNA, CWNA, CCNP, or CCIE).
• Strong client-facing experience in high-touch enterprise environments.
• Exceptional communication and collaboration skills to handle escalated technical issues.
• Available to provide coverage on the overnight shift.
• Bachelor’s degree in Computer Science, Mathematics, or a related field.

What is Being Offered:

• Unique opportunity to influence the shape and direction of the Support Engineering function.
• Play a pivotal role in shaping the company's growth and success.
• Take ownership of key areas and scale your impact as the company grows.
• Join a cutting-edge tech company at the forefront of the internet infrastructure industry.
• Collaborate with passionate professionals driving innovation.
• Fully Remote overnight shift opportunity.
• Strong equity package.
• Full medical, dental, and vision coverage.
• Flexible time off to support work-life balance.

If you are a Senior Network Support Engineer seeking an opportunity to transform the internet infrastructure industry, please apply today!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Engineering, and Management

Industries

Software Development and IT Services and IT Consulting