Senior Network Support Engineer (On-Call)

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans with contributions

Professional development opportunities

Job summary

Harvard Central Administration (CADM) Talent Acquisition seeks a Technical Support Engineer to ensure IT systems' efficiency and security. This role involves overseeing the Network and infrastructure's health while providing advanced technical support.

The ideal candidate will have a strong service mindset and the ability to resolve complex issues in a 24/7 operational environment, with opportunities for professional development and generous compensation packages.

Qualifications

• At least two years of technical support experience in an enterprise environment.
• Knowledge in IT infrastructure systems configuration.
• Ability to perform root-cause analysis.

Responsibilities

• Ensure operational support for enterprise services and maintain system health.
• Provide advanced technical support for network systems.
• Serve as an escalation point for complex incidents.

Skills

Technical support expertise

Customer engagement

Operational effectiveness

Problem-resolution capabilities

Education

Post-secondary education or relevant work experience

Tools

ServiceNow

Network hardware and software

Security compliance tools

Job description

Harvard Central Administration (CADM) Talent Acquisition seeks a Technical Support Engineer to ensure IT systems' efficiency and security. This role involves overseeing the Network and infrastructure's health while providing advanced technical support.

The ideal candidate will have a strong service mindset and the ability to resolve complex issues in a 24/7 operational environment, with opportunities for professional development and generous compensation packages.