Senior Network Operations Manager

Utility Innovation Group; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology firm in Raleigh, NC is seeking a Senior Network Operations Manager to oversee day-to-day operations of a 24/7 Network Operations Center. The ideal candidate must have a Bachelor's degree in Engineering and 10-15 years of experience in automation systems, SCADA integration, and a strong background in managing teams and projects. Responsibilities include managing dispatches, conducting testing, and improving processes. This role requires effective communication with both internal teams and customers, along with a willingness to travel up to 25%.

Qualifications

• 10-15+ years of experience in automation systems, power generation systems, and SCADA integration.
• Strong experience with MES/SCADA, PLCs, and industrial networks.
• Willingness to learn CODESYS.

Responsibilities

• Manage the dispatch of UIG and customer assets for load management.
• Oversee the design and maintenance of the UIG NOC.
• Conduct Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).

Skills

Experience with OPC UA protocol

Strong analytical skills

Proficient in SQL databases

Communication skills

Proficient in Microsoft Office suite

Education

Bachelor’s degree in Engineering, Computer Science, Physics, or related field

Tools

TIA Portal

Modscan

Wireshark

Job description

The Senior Network Operations Manager is responsible for managing the day-to-day operations of a 24/7 Network Operations Center (NOC) and leading the NOC team. This position will report to the VP of Engineering and work closely with both the VP of Engineering and the VP of SCADA and Controls for guidance and training. This role involves designing, maintaining, and utilizing the UIG NOC located in the UIG Global Headquarters in Raleigh, NC. The UIG NOC handles the dispatch of load management assets across the UIG fleet, along with coordinating with customers during events and alarm conditions. This position will support the integration of UIG’s GridSure platform and be the center of focus for the NOC Controls Engineers.

Key Responsibilities

• Manage the dispatch of UIG and customer assets for load management and other events, remotely or from the UIG NOC
• Oversee the design, maintenance, and function of the UIG NOC with input from the Systems Engineering team
• Manage the scheduling of NOC employees to ensure 24/7 coverage requirements are met
• Summarize data and provide reports on results
• Manage programming and implementation of integrated solutions using the GridSure application software, web UI framework, and industrial control hardware
• Create complete and accurate product and programming designs for internal UIG and customer use
• Produce programming files for control and communication devices associated with GridSure applications
• Proactively contribute to business development, proposal development, and networking initiatives
• Perform QA checks for team deliverables, such as incident and request item tickets
• Work with the Systems Engineering team and customers to specify, set up, and commission field devices to be connected to the GridSure platform
• Experience with OPC UA protocol and at least two other protocols: Modbus, DNP3, IEC61850, Profinet, or MQTT
• Ensure schedules and milestone dates are met
• Provide coordination and documentation for internal UIG teams
• Resolve issues or questions for the Systems Engineering team
• Work with engineering drawings, sketches, and technical specifications
• Modify programs based on verbal instructions, sketches, drawings, and conceptual descriptions
• Perform Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) as needed
• Demonstrate continuous improvement efforts in operations, reducing turnaround times, and streamlining work processes
• Communicate effectively with engineers, drafters, and manufacturing personnel
  

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Physics, or a related technical field from an accredited university
• 10-15+ years of experience in automation systems, power generation systems, and SCADA integration
• Strong experience with MES/SCADA, PLCs, and industrial networks
• Experience with Inductive Automation’s Ignition platform, especially Perspective
• Experience with SQL databases and programming
• Experience with industrial protocols such as Modbus, Profinet/Profibus, CANopen, J1939, EtherCAT, and MQTT
• Experience with TIA Portal
• Willingness to learn CODESYS
• Strong analytical, communication, and organizational skills with a focus on continuous improvement
• Proficient in Microsoft Office suite
• Ability to interact effectively with peers and management
• Ability to work from the Raleigh headquarters as required
• Willingness to travel up to 25% of the year
  

Knowledge, Skills, and Abilities

• Proficient in MS Office applications like Outlook, Word, Excel, and PowerPoint
• Preferred: Proficiency with communications-related software such as Modscan, Wireshark, NMap, etc
• Proficient in SQL and relational databases
• Proficient in Java programming
• Proficiency with PLC programming tools and languages (TIA Portal, CODESYS, Structured Text, Ladder Logic, etc.)
• Preferred: Proficiency with industrial automation software packages such as TIA Portal, Crimson 3, Proficy, and protective relaying applications
• Knowledge of drafting standards
• Preferred: Experience with various industrial protocols such as Modbus, Profinet/Profibus, CANopen, J1939, EtherCAT, MQTT
• Familiarity with symbols and terminology used in electrical and mechanical engineering drawings
• Occasional requirement to inspect in-process work and the ability to position oneself in various positions (including low to the ground or high on equipment)
• Occasional assistance in moving materials and equipment (approximately 40lbs)
• Manual dexterity to operate digital equipment, including computers and machine controllers
• Occasional exposure to electrical testing and other industrial processes

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