Senior Network Operations Engineer

Penn Information Systems & Computing

Philadelphia (Philadelphia County)

On-site

USD 41,000 - 68,000

Full time

5 days ago

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Job summary

Penn Information Systems & Computing is seeking a Senior Network Operations Specialist to oversee the university's enterprise network infrastructure, including wired and wireless connectivity, voice, video, and related services. You will monitor health, resolve incidents, and participate in a 24x7 on-call rotation in a dynamic academic environment.

The role requires 2–3 years of experience with Ethernet, TCP/IP, routing, switching, and network monitoring, plus strong communication skills and a

Qualifications

2–3 years supporting enterprise network infrastructure.
Strong knowledge of Ethernet, TCP/IP, routing, switching, VLANs, DNS, DHCP, SNMP.
Experience configuring enterprise routers and switches.
Experience supporting enterprise monitoring and ticket management systems.
Strong written and verbal communication skills.

Responsibilities

Monitor, maintain, and support the operational health and availability of Penn's enterprise network infrastructure.
Coordinate and manage complex network incidents while ensuring timely restoration of services.
Support network infrastructure maintenance, upgrades, refreshes, and operational change activities.
Maintain enterprise operational platforms supporting monitoring, inventory management, service management, observability, and reporting.
Validate infrastructure installations, network configurations, IP addressing, and operational records.
Configure enterprise networking equipment according to operational standards and approved change management processes.
Troubleshoot complex network issues involving routing, switching, wireless, voice, video, and related infrastructure technologies.
Collaborate with engineering teams, vendors, and campus stakeholders to resolve enterprise infrastructure issues.
Develop technical documentation, operational procedures, knowledge articles, and training materials.
Mentor staff and provide technical leadership as a Subject Matter Expert.
Support automation initiatives utilizing scripting and modern operational technologies.
Participate in continuous improvement initiatives focused on operational efficiency and service reliability.
Participate in rotating on-call responsibilities supporting critical University infrastructure.
Other duties and responsibilities as assigned