Senior Network Operations & Reliability Engineer

The Chronicle Of Higher Education, Inc.; United (PA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plans

Flexible work hours

Job summary

The University of Pennsylvania in Philadelphia, PA, is seeking a Senior Network Operations Specialist to maintain the enterprise network, respond to incidents, and support upgrades and operational changes. ISC provides core network, data, voice, video, and enterprise services across Penn’s Schools and Centers.

Qualified candidates bring 2–3 years of enterprise networking experience, strong Ethernet/TCP/IP skills, and experience with routers, switches, DNS/DHCP, and SNMP.

Qualifications

• Bachelor of Arts, Bachelor of Science (Degree in Computer Science or related field or preferred), and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Minimum of 2-3 years supporting enterprise network infrastructure.
• Strong knowledge of Ethernet, TCP/IP, routing, switching, VLANs, wireless networking, DNS, DHCP, SNMP, and enterprise networking principles.
• Experience configuring and troubleshooting enterprise routers and switches.
• Experience supporting enterprise monitoring and ticket management systems.

Responsibilities

• Monitor, maintain, and support the operational health and availability of Penn's enterprise network infrastructure.
• Coordinate and manage complex network incidents while ensuring timely restoration of services.
• Support network infrastructure maintenance, upgrades, refreshes, and operational change activities.
• Maintain enterprise operational platforms supporting monitoring, inventory management, service management, observability, and reporting.
• Validate infrastructure installations, network configurations, IP addressing, and operational records.
• Configure enterprise networking equipment according to operational standards and approved change management processes.
• Troubleshoot complex network issues involving routing, switching, wireless, voice, video, and related infrastructure technologies.
• Collaborate with engineering teams, vendors, and campus stakeholders to resolve enterprise infrastructure issues.
• Develop technical documentation, operational procedures, knowledge articles, and training materials.
• Mentor staff and provide technical leadership as a Subject Matter Expert.
• Support automation initiatives utilizing scripting and modern operational technologies.
• Participate in rotating on-call responsibilities supporting critical University infrastructure.
• Other duties and responsibilities as assigned

Skills

Ethernet/TCP-IP

Routing

Switching

VLANs

DNS/DHCP

SNMP

Enterprise networking

Communication skills

Independence with teamwork

On-call readiness

Education

Bachelor of Arts/Science - CS or related

Tools

Enterprise routers

Enterprise switches

Job description

The University of Pennsylvania in Philadelphia, PA, is seeking a Senior Network Operations Specialist to maintain the enterprise network, respond to incidents, and support upgrades and operational changes. ISC provides core network, data, voice, video, and enterprise services across Penn’s Schools and Centers.

Qualified candidates bring 2–3 years of enterprise networking experience, strong Ethernet/TCP/IP skills, and experience with routers, switches, DNS/DHCP, and SNMP.