Senior Network Engineer

9012 Verizon Services Corp. BC; United States; Remote; USD 91,000 - 174,000; Full time

Job summary

Verizon is seeking a Senior Engineer to own the 24x7 network transport stack, driving reliability and rapid resolution in a high‑stakes environment. You will lead on‑call responses, mentor teammates, and integrate AI‑driven tools with advanced optical transport tech, while coordinating with multiple vendors and internal teams across shifts.

This role requires a strong foundation in Packet OTN architectures, a willingness to work the night shift (11:00 PM–7:00 AM), and the ability to communicate

Qualifications

• Bachelor’s degree or four+ years of work experience in telecommunications or network engineering.
• Hands‑on experience with Packet OTN architectures and optical transport technologies.
• Willingness to work a dedicated 11:00 PM to 7:00 AM shift in a 24x7 production environment.
• Availability for on‑call weekend rotations to support outages.
• Experience with AI tools for technical research and diagnostics is a plus.

Responsibilities

• Maintain 24x7 network reliability and support off-peak maintenance windows.
• Lead on‑call weekend rotations and provide rapid technical response during outages.
• Provide SME-level analysis for design, development, and implementation of new transport architectures.
• Conduct root cause analysis and recommend improvements to prevent incidents.
• Integrate AI utilities and automation into diagnostic workflows to accelerate resolutions.
• Mentor team members on evolving optical transport technologies and modern tools.
• Create and maintain SOPs and technical documentation.

Skills

Network engineering

Optical transport

AI tools

Shift work 11:00 PM-7:00 AM

Education

Bachelor’s degree or equivalent experience

Tools

Packet OTN

Claude

Gemini

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Updated Job Requisition

What you’ll be doing…

As a Senior Engineer, you will be responsible for implementation, maintenance, and ongoing support for Verizon’s Network within a 24x7 operational environment. You will act as a technical liaison to the Engineering, Planning, and vendor organizations to ensure supportability and reliability of our services. You will develop resolutions to complex problems that require the frequent use of creativity, leveraging evolving technologies and AI-driven tools (such as Claude, Gemini, and emerging network automation platforms) to optimize transport efficiency and troubleshooting workflows. You will also be a Subject Matter Expert for the Network with responsibility to provide escalations, emergency outage support, and participate in weekend on-call rotations as needed.

• Working a consistent third shift ( 11:00 PM to 7:00 AM ) to maintain 24x7 network reliability and support off-peak maintenance windows.
• Participating in an on-call weekend rotation to provide rapid technical response and leadership during critical network outages.
• Providing expert judgment and subject matter expert-level analysis for the design, development, and implementation of new products, services, and Packet OTN over Transport architectures.
• Conducting advanced research and telemetry analysis to provide root cause analysis and make recommendations to prevent future occurrences.
• Integrating AI utilities (e.g., Claude, Gemini) and automation workflows into daily operational routines to streamline diagnostic tasks, query log data, and accelerate resolution times.
• Assuming a team lead role for the workgroup during assigned shifts, sharing knowledge, and mentoring team members on evolving optical transport technologies and modern technical tools.
• Creating, maintaining, and contributing to departmental technical documentation, standard operating procedures (SOPs), and AI-assisted technical knowledge bases.
• Collaborating cross-functionally with internal departments and vendor partners to analyze issues impacting service, evaluate evolving technology trends, and implement process improvements.
• Finishing complex projects independently and meeting tight timelines with minimal supervision.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience in telecommunications or network engineering, demonstrated through work experience and/or military experience.
• Hands‑on technical experience with Packet OTN (Optical Transport Network) architectures and optical transport technologies.
• Willingness and ability to work a dedicated 11:00 PM to 7:00 AM shift in a 24x7 production environment.
• Availability to participate in an on‑call weekend rotation to support critical network outages and restoration efforts.

Even better if you have:

• Experience in the wireless or telecommunications industry supporting high‑capacity transport infrastructure in a 24x7 Network Operations Center (NOC) or technical support context.
• Practical experience utilizing modern AI tools and LLMs (such as Claude, Gemini, or custom AI assistants) for technical research, script generation, log analysis, or documentation enhancement.
• Demonstrated adaptability to rapidly evolving technologies and a proactive approach to adopting new transport technologies and operational tools.
• Independent decision‑making skills and the ability to clearly and concisely present complex transport concepts to non‑technical audiences under high‑pressure outage scenarios.
• Deep experience troubleshooting end‑to‑end network connectivity issues across optical, transport, and packet layers.
• Ability to lead technical discussions across multi‑vendor environments with stakeholders of varying technical background levels.
• Advanced technological certifications in optical/packet networking (e.g., Ciena, Nokia, Cisco transport credentials) or network automation.

Where you’ll be working

In this remote role, you’ll work from home with occasional in‑person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.
• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award‑winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part‑timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full‑time schedule is: $91,000.00 - $174,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full‑time schedule is: $100,000.00 - $174,000.00.