Senior Network Engineer

Meriplex; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Meriplex in Houston, TX seeks a Senior Network Engineer to support Fortinet, Velocloud SD-WAN, and multi-vendor networking environments. You will lead deployments, mentor junior engineers, and serve as the senior escalation point for complex issues.

You will gather requirements, drive root-cause analysis, and ensure projects meet SLA expectations while delivering outstanding customer service and reliable network performance for our clients.

Qualifications

• Senior network engineer with vendor expertise and strong customer service focus.
• Experience leading complex network deployments and projects.
• Ability to mentor junior engineers and manage escalations.
• Proficiency with Fortinet and SD-WAN technologies.

Responsibilities

• Provide professional network support with a focus on customer service and renewal retention.
• Manage client expectations and drive SLA adherence.
• Perform follow-ups to verify resolution and satisfaction.
• Lead root-cause analysis for major incidents and provide technical guidance.

Skills

Leadership

Mentoring

Project management

Customer service

Tools

Fortinet

Velocloud SD-WAN

Meraki

Cisco

Juniper

Palo Alto

Sonicwall

FortiAP

Job description

The Senior Network Engineer reports to the Director Network Services and supports Velocloud SD-WAN, Fortinet, Firewall, Switch, Route, and Wireless environments by applying expert-level networking skills to solve complex technical issues and serving as a senior escalation point for the team. By using detailed analysis, gathering business requirements, making recommendations, and leading the implementation of network solutions, this role supports customers’ technical needs while delivering exemplary customer service. Importantly, the Senior Network Engineer leads projects, is accountable for resource and work scheduling of individual projects, and mentors junior team members.

Key Responsibilities/ Duties:

• Provide professional Network support to customers with a focus on customer service aimed at high renewal rates.
• Manage internal and external client expectations.
• Perform customer follow-up to verify final resolution and determine satisfaction level.
• Ensure teams meet expectations of Customer Service Level Agreements (SLA).
• Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary.
• Drive problem investigations and resolution as required.
• Provide technical guidance, mentoring, and leadership to Network Engineers, junior Network Analysts, Network Professionals and internal partners.
• Assist with Managed Services Operations Center requests and trouble tickets on an as needed basis or on a scheduled rotation basis
• Provide support for customer networks across multiple technologies and vendors including Fortinet, Velocloud SD-WAN, Meraki, Cisco, Juniper, Palo Alto, Sonicwall, and more.
• Serve as the senior escalation point for complex network issues and lead root cause analysis for major incidents.
• Lead the deployment, migration, and support of Fortinet solutions, including FortiGate firewalls, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer, and Fortinet Secure SD-WAN.
• Configure and troubleshoot Fortinet features such as site-to-site and SSL/IPsec VPN, SD-WAN rules and SLAs, high availability clustering, routing (BGP/OSPF), security profiles, and FortiGuard services.
• Develop and maintain technical documentation, standards, and best practices for network and Fortinet deployments.

Equal Opportunity Employer

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