Senior Network Engineer

Northside Hospital Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Northside Hospital Inc. in Atlanta, Georgia is looking for a Network Services professional to handle server installations and network configurations. This role requires a Bachelor's degree in Information Systems or a related field, with at least four years of experience in network or server support in an enterprise environment. The position is strictly onsite, offering responsibilities such as troubleshooting and design of network upgrades. Excellent communication and customer service skills are essential. Work hours are from 8 AM to 4 PM, with on-call requirements.

Qualifications

• 4 years of network or server build/support experience in an enterprise environment.
• Ability to communicate effectively and provide excellent customer service.
• Working knowledge of enterprise networking and server/storage solutions.

Responsibilities

• Performs daily Network Services activities including server installation and configuration.
• Designs network upgrades or expansions to resolve issues.
• Provides network support to Information Systems or external personnel.

Skills

Effective communication

Customer service

Basic knowledge of data networking

Technical troubleshooting skills

Education

Bachelor’s degree in Information Systems or related field

Associate’s degree in Information Systems or related field

High School diploma or equivalent

Tools

LAN/WAN technology

MS Windows/AD experience

VMWare

Linux

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

This role is NOT remote! 100% onsite requirement.

Responsibilities

1. Performs daily Network Services activities, included but not limited to server installation network configuration, issue troubleshooting and resolution, software upgrades, network monitoring, performance tuning, IP address assignment, network cabling, enterprise application administration, and documentation updates.

2. Performs network server and infrastructure projects as directed by coordinator.

3. Designs network upgrades or expansions to support hospital growth and resolve issues. Works with networking vendors to obtain quotes. Presents design options and recommendations to IS management.

4. Researches and resolves problems and questions regarding network servers and software used in the Northside network. Works with vendor technical support personnel to resolve production or testing issues.

5. Provides network support to Information Systems or external personnel to resolve any installation, download, interface, or other software configuration errors.

6. Assists in development of network procedures and processes to conform to proper change management techniques. Modifies and implements new methods as appropriate.

7. Maintains current inventory records of network infrastructure equipment and cable documentation within the hospital. Also keeps up-to-date network configurations and password lists in a secure location.

8. Produces daily and monthly reports for departmental and related functions, routinely tests systems, and provides organized documentation. Maintains network downtime log to document LAN, WAN, and server outages.

9. Ensures security policies and procedures are followed by all network users. Notify supervisor or other IS management of suspected risks or actual violations.

10. Provides on-call support of technical infrastructure and network devices as required.

11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.

Qualifications

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

• Bachelor’s degree in Information Systems, Business, Engineering or related technical field and four (4) years of network or server build/support experience in an enterprise environment. (Includes LAN/WAN technology or MS Windows/AD experience. Linux, VMWare, and/or security experience desirable.) OR
• Associate’s degree in Information Systems, Business, Engineering or related technical field and six (6) years of directly related experience, four (4) years of which must have included network or server build/support experience in an enterprise environment. (Includes LAN/WAN technology or MS Windows/AD experience. Linux, VMWare, and/or security experience desirable.) OR
• High School diploma or equivalent and eight (8) years of directly related experience, four (4) years of which must have included network or server build/support experience in an enterprise environment. (Includes LAN/WAN technology or MS Windows/AD experience. Linux, VMWare, and/or security experience desirable.)
• Ability to communicate effectively and provide excellent customer service.
• Basic knowledge of data networking, data center hardware/software, and other industry best practices.
• Working knowledge of enterprise networking and server/storage solutions (including topics such as vlans, protocols, e‑mail, software distribution, anti‑virus, backup solutions, remote access)
• Working knowledge of endpoint hardware and software.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

• Technical certifications; including Network +, MCSE, or other LAN/WAN certifications
• Project lead or coordination experience
• Excellent analytical and technical troubleshooting skills
• Excellent communication and customer service skills
• Expert knowledge of LAN/WAN technologies and/or Windows server solutions
• Experience in Healthcare facility

Work Hours:

8AM-4PM

Weekend Requirements:

No

On-Call Requirements:

Yes