Senior Network & Data Center Services Lead

Associated Universities Inc.; Charlottesville (VA); On-site; USD 124,000 - 153,000; Full time

Benefits offered by this job

Paid time off

Health, dental & vision plans

Retirement plan (10% match)

Job summary

The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that partners with Associated Universities, Inc. (AUI) to operate NRAO facilities for the international scientific community.

The NRAO Enterprise Infrastructure Technology (EIT) group seeks a Group Lead/Manager for Network & Data Center Services. You will lead, set standards, manage budgets, and ensure reliable, secure infrastructure delivery across locations, with supervision of technical

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum seven years of progressively responsible infrastructure experience.
• Minimum three years of supervisory experience managing technical teams.
• Experience supporting enterprise network and/or data center environments.
• Experience developing operational standards, service metrics, and reporting frameworks.

Responsibilities

• Directly supervise Network Services and Data Center personnel, including performance management, coaching, and professional development.
• Establish operational goals, service-level objectives, and team performance expectations.
• Develop, maintain, and enforce SOPs for network and data center operations.
• Standardize operational practices and documentation across organizational locations.
• Oversee plans to re-architect network services.
• Oversee enterprise network operations including routing, switching, wireless, WAN, internet connectivity, and network security infrastructure.
• Oversee data center operations including facilities coordination, rack management, power, cooling, capacity planning, and infrastructure lifecycle management.
• Develop and maintain service metrics, KPIs, dashboards, and performance reporting frameworks.
• Conduct monthly and quarterly service reviews and present results to leadership.
• Coordinate incident, problem, and change management activities.
• Develop annual operating budgets and participate in capital planning.
• Manage vendor relationships and contracts.
• Drive operational maturity and continuous improvement initiatives.

Skills

Infrastructure experience

Supervisory experience

Enterprise network/data center

Operational standards and metrics

Education

Bachelor’s degree in related field or equivalent experience

Job description

The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that partners with Associated Universities, Inc. (AUI) to operate NRAO facilities for the international scientific community.

The NRAO Enterprise Infrastructure Technology (EIT) group seeks a Group Lead/Manager for Network & Data Center Services. You will lead, set standards, manage budgets, and ensure reliable, secure infrastructure delivery across locations, with supervision of technical