Senior Network & AV Engineer

ZipRecruiter; Lanham (MD); On-site; USD 60,000 - 110,000; Full time

Job summary

A leading Managed Service Provider is seeking a Senior IT Network & AV Engineer to lead complex projects and support a growing team. This role involves mentoring technicians, diagnosing issues, and managing advanced technical solutions in a collaborative environment. The ideal candidate will have extensive experience in Microsoft 365 and Azure, with a focus on customer satisfaction and technical excellence.

Benefits

Health coverage (50% premium paid)

$100,000 life insurance (company-paid)

401(k) with flexible contributions

Paid vacation and bonus opportunities

Ongoing training and professional development

Qualifications

• At least 5 years of hands-on experience in a Managed Service Provider (MSP) environment.
• Advanced expertise in Microsoft 365 and Azure.
• Solid background in network administration and security solutions.

Responsibilities

• Serve as the escalation point for advanced technical issues.
• Lead and execute projects like Microsoft 365 migrations.
• Mentor and support junior technicians.

Skills

Troubleshooting

Customer Focus

Communication

Mentoring

Education

Relevant Microsoft certifications

Tools

Microsoft 365

Azure

PowerShell

Hyper-V

VMware

Job description

Senior IT Network & AV Engineer – [Washington D.C. | Maryland | Virginia]

Location: On-site, Monday–Friday, 8:30 AM–5:00 PM

Salary: $60,000–$110,000 (DOE)

Reports to: Chad Bowers, Director of Field IT

About DCA

DCA is a leading Managed Service Provider (MSP) specializing in comprehensive IT and AV solutions. We pride ourselves on technical excellence, customer focus, and a collaborative team environment. Our customers rely on us to solve their toughest technology challenges and help them thrive.

Why This Role Matters

As our Senior IT Network & AV Engineer, you’ll be the expert our team turns to when the stakes are high and the problems are complex. You’ll support and mentor Tier 1 and 2 Help Desk technicians, lead advanced technical projects, and occasionally step in for high-level AV system integrations. Your deep MSP experience and mastery of Microsoft 365 and Azure will be critical to our customers’ success and our team’s growth.

What You’ll Do

1. Serve as the escalation point for advanced technical issues from Tier 1 and 2 IT Help Desk technicians
2. Diagnose and resolve complex problems involving Microsoft 365, Azure, network infrastructure, IT support, cloud solutions, and technical leadership
3. Lead and execute projects such as multi-tenant Microsoft 365 migrations, Azure automation deployments, and root-cause analysis of persistent network issues
4. Mentor and support junior technicians, helping them develop their skills
5. Plan and execute technical projects, including system upgrades, Azure deployments, and cloud infrastructure management
6. Maintain clear, detailed documentation and contribute to our knowledge base
7. Communicate directly with customers to understand their needs and deliver tailored solutions
8. Occasionally assist with advanced audio-visual (AV) system setups and troubleshooting
9. Identify opportunities to improve service delivery, automate processes, and implement best practices
10. Cross-train in different technical areas to increase flexibility and value within the team

What You Bring

• At least 5 years of hands-on experience in a Managed Service Provider (MSP) environment
• Advanced expertise in Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD)
• Strong proficiency with Azure infrastructure (virtual networks, storage, compute resources, automation)
• Solid background in network administration, Windows Server, Active Directory, DNS, DHCP, and GPOs
• Experience implementing and managing security solutions (firewalls, endpoint protection, incident response)
• Excellent troubleshooting skills and a customer-focused approach
• Strong communication and mentoring abilities
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Azure Administrator)
• Bonus: AV system experience, PowerShell scripting, virtualization (Hyper-V/VMware), and RMM/PSA tools

Why Join Us?

• Competitive salary: $60,000–$110,000 (DOE)
• Health coverage (DCA pays 50% of your base premium)
• $100,000 life insurance and long-term coverage (company-paid)
• 401(k) with flexible contributions
• Reimbursement for work-related expenses and mileage (IRS rate)
• Paid vacation, bonus opportunities, and free parking
• Ongoing training and professional development
• Clear advancement opportunities into technical leadership, solution architect, or management roles
• A collaborative, growth-oriented team environment

How to Apply

Send your resume and a brief note describing the most challenging technical issue you’ve resolved. If your experience matches what we’re looking for, we’ll be in touch to set up a conversation.

DCA is an Equal Opportunity Employer. Employment with DCA is at-will, as outlined in our offer letter