Senior MVD Customer Service Specialist

State of Arizona Enterprise Technology (ASET); Tucson (AZ); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per año

Paid Parental Leave-Up to 12 weeks per

Health and dental insurance

Retirement plan

Life insurance

Long-term disability insurance

Optional employee benefits include

Job summary

Arizona Department of Transportation's Motor Vehicle Division in Tucson is seeking a Customer Service Representative 3 to deliver accurate, courteous service for titling and registration, driver licenses, and insurance, while upholding ARS laws, MVD policies, and safety standards. You will verify documents, respond to inquiries, and route complex cases to supervisors for resolution.

The role emphasizes high-volume customer interactions, record checks, and professional communication in a

Qualifications

• Two years of customer service experience.
• Background and fingerprint clearance required.
• E-Verify compliance.

Responsibilities

• Examine, approve, reject or deny T&R apps and documents; ensure ARS/MVD compliance.
• Query, update and/or create computer records; determine license eligibility; inform licensees of violations.
• Research problems, respond to inquiries, explain requirements, and provide public service.

Skills

Verbal communication

Written communication

Computer skills

Customer service

Tools

PDPS

ELT

CDLIS

MVD databases

Job description

Arizona Department of Transportation's Motor Vehicle Division in Tucson is seeking a Customer Service Representative 3 to deliver accurate, courteous service for titling and registration, driver licenses, and insurance, while upholding ARS laws, MVD policies, and safety standards. You will verify documents, respond to inquiries, and route complex cases to supervisors for resolution.

The role emphasizes high-volume customer interactions, record checks, and professional communication in a