Customer Service Representative 4

Arizona State Government; Show Low (AZ); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Sick leave

Vacation with paid holidays

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance

Long-term disability insurance

Optional employee benefits

Job summary

Arizona Department of Transportation seeks a Customer Service Representative 4 in Show Low to handle a high volume of field office transactions with minimal errors. You will assist with complex customer inquiries, train new hires, and support daily operations.

AAMVA Fraudulent Document Recognition Training and MAX Training are preferred. Qualifications emphasize knowledge of licensing, registration rules, and strong communication skills.

Qualifications

• Experience in high-volume field office transactions with accuracy.
• Knowledge of licensing, titling and registration procedures.
• Ability to train and coach new staff on office processes.

Responsibilities

• Lead the field office in processing transactions with minimal errors.
• Handle complex customer inquiries and escalate as needed.
• Conduct daily huddles and support problem solving to improve customer experience.

Skills

Active listening

Critical thinking

Reading comprehension

Oral and written communication

Problem resolution

Data entry

Team collaboration

Customer service

Attention to detail

Education

AAMVA Fraudulent Document Recognition Training

MAX Training

Tools

Google Workspace

Job description

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Check out a day in the life of our Motor Vehicle Division employees truly thriving!

Customer Service Representative 4
This position is open to Current and active ADOT employees ONLY

Address: Motor Vehicle Division

161 E Deuce of Clubs Ste. B4
Show Low, AZ85901

Salary: $40,207.02

Grade: 17

Closing Date: 09/03/2026

Lead the field office in serving customers by processing high volume of transactions with minimal errors; assist in complex customer transactions, inquiries and complaints that require extensive knowledge in field office transactions; provide training on field office transactions for new hires and underperforming staff; support the field office in problem solving efforts; serve as a backup for supervisor or manager when one is not available on customer escalations, subordinate coaching, accounting and overall daily management tasks. May serve as backup supervisor. May be required to operate a state vehicle.

• Process a high volume of field office transactions, including exams and vehicle inspections for customers with minimal errors.
• Provide training and assistance for new hires and tenure staff.
• Conduct daily huddles and support the office in problem solving efforts to improve the customer experience.

• Knowledge of: ARS Title 28 provisions and related directives, rules, regulations, policies and procedures pertaining to licensing of motor vehicle operators and titling and registration of motor vehicles.
• Knowledge of: Voter registration, selective service and organ donor registration.
• Knowledge of: Public and customer relations.
• Knowledge of: Fraudulent document recognition with successful completion.
• Knowledge of: The American Association of Motor Vehicle Administrators (AAMVA) Fraudulent Document Recognition Training, Arizona Version/Level I and Level II.
• Knowledge of: Proper incident reporting and investigation procedures.
• Knowledge of: Google Workspace.
• Skill in: Active listening.
• Skill in: Critical thinking.
• Skill in: Reading comprehension.
• Skill in: Oral and written communication.
• Skill in: Problem resolution techniques, actively looking for ways to help people.
• Skill in: Data entry, retrieval and analysis skills.
• Ability to: Use of electronic verification systems and fraud detection equipment/tools to identify suspicious or fraudulent source documents and the various systems and administration of written driver test.
• Ability to: Manage files and records.
• Ability to: Designing forms and evaluation of customer satisfaction.

Experience as MVD Customer Service Representative. AAMVA Fraudulent Document Recognition Training. Completion of MAX Training.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Background and Fingerprint clearance.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at [e-mail] or phone call at [phone] option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone] option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.