Success Architect - MuleSoft

salesforce.com, inc.; Indianapolis (IN); On-site; USD 123,100 - 227,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Paid parental leave

Employee stock purchasing program

Job summary

Salesforce.com, inc. is seeking a MuleSoft Success Architect to drive success through technical expertise in integration and API best practices. You will become a technical subject matter expert, evaluate architectures, and develop solutions for our strategic customers.

The ideal candidate has extensive experience with integration deployments and possesses excellent communication skills. This role offers a dynamic environment where you will support our customers and influence business outcomes.

Qualifications

• Experience as a MuleSoft practitioner with large scale integration deployments.
• Ability to analyze and optimize business processes using integration technology.
• Strong willingness to learn new technologies quickly.

Responsibilities

• Engage with customers to evaluate technical architecture and solutions.
• Develop assets tailored to MuleSoft customers' unique needs.
• Build strong relationships with internal and external partners.

Skills

API and integration patterns

DevOps

Kubernetes

Performance Optimization

Communication skills

Education

MuleSoft certification

Experience with integration deployments

Tools

Anypoint Platform

Cloud architecture

Job description

Job Description

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. As a MuleSoft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices.

Responsibilities

• Become a MuleSoft subject‑matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross‑cloud solutions.
• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft.
• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Impact of the Role

As a MuleSoft Success Architect, you will have a significant impact on our customers’ success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes.

Collaboration and Teamwork

Collaboration is at the core of our success. You will work closely with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions, contributing to the collective success of our teams.

Basic Requirements

• A broad perspective on API and integration patterns, use cases, technologies, and trends.
• Significant experience as a prior MuleSoft practitioner, with hands‑on experience in large scaled integration deployments.
• A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.
• Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes.
• Ability to evaluate architecture and infrastructure to uncover technical needs and make recommendations for improvement with different lines of business while using the MuleSoft platform.
• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, guiding customers through optimization and migration.
• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best‑practice enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Ability to advise and mentor diverse teams using influence and adaptive communication strategies.
• Comfortable multitasking across parallel work streams, juggling different roles and priorities.
• A strong willingness and comfort in diving into new situations, learning new technologies quickly, and debating different approaches and points of view.
• Excellent written, presentation and overall communication skills.
• Proactive and self‑starting attitude with the ability to manage tasks independently.

Preferred Requirements

• Familiarity with micro‑services, cloud architecture and considerations for on‑prem vs Hybrid vs Cloud platforms.
• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems.
• Demonstrated thought leadership through publications, public speaking and others.
• Past experiences leading enterprise‑wide initiatives, giving you an understanding of the challenges of accomplishing widespread organizational change.
• Experience in a customer‑facing, sales‑aligned role such as a professional services consultant/architect, solutions architect or in a customer‑success role.

Posting Statement

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. We also provide: any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. The typical base salary range for this position is $123,100 - $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.