Success Architect - MuleSoft

salesforce.com, inc.; Bellevue (WA); On-site; USD 123,100 - 227,000; Full time

Job summary

Salesforce is seeking a MuleSoft Success Architect to drive outcomes for strategic customers by leveraging expertise in integration, API best practices, and the Anypoint Platform. You will become a subject-matter expert for the Success Architect organization, engage with Signature Success customers, and develop delivery assets aligned with the engagement catalog.

This role emphasizes collaboration, enterprise architecture, performance optimization, and trusted advisory capabilities across

Qualifications

• Broad API and integration patterns knowledge.
• Significant MuleSoft practitioner experience.
• Certified MuleSoft expert with Anypoint Platform knowledge.
• Expert in Performance, Scaling, DevOps and Containerization with Kubernetes.
• Ability to evaluate architecture and infrastructure and make improvement recommendations.
• Experience guiding customers through optimization and migration.
• Ability to serve as a Trusted Advisor with executives and stakeholders.
• Strong communication and mentoring abilities.

Responsibilities

• Become MuleSoft SME for the Success Architect org and related enterprise concepts.
• Engage with Signature Success customers to evaluate optimization strategies for architecture, dev/ops, performance, and design.
• Develop delivery and discovery assets aligned with the SA engagement catalog for MuleSoft customers.
• Build relationships with internal and external partners to support growth.

Skills

API integration patterns

MuleSoft expert

Kubernetes

Enterprise architecture

Communication skills

Trusted Advisor

Mentoring

Multitasking

Learning agility

Public speaking

Education

MuleSoft Certified Expert

Tools

Anypoint Platform

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a MuleSoft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices.

Responsibilities

• Become a MuleSoft subject‑matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross‑cloud solutions.
• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft.
• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Impact of the Role

As a MuleSoft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork

Collaboration is at the core of our success, and as a MuleSoft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements

• A broad perspective on API and integration patterns, use cases, technologies, and trends.
• Significant experience as a prior MuleSoft practitioner, with hands‑on experience in large scaled integration deployments.
• A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.
• Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes.
• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications.
• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.
• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Ability to advise and mentor diverse teams using influence and adaptive communication strategies.
• Comfortable multitasking across parallel work streams, juggling different roles and priorities in each.
• A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view.
• Excellent written, presentation and overall communication skills.
• Proactive and self‑starting attitude with the ability to manage tasks independently.

Preferred Requirements

• Familiarity with micro‑services, cloud architecture and considerations for on‑prem vs Hybrid vs Cloud platforms.
• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous.
• Demonstrated thought leadership through publications, public speaking and others.
• Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them.
• Experience in a customer‑facing, sales‑aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus.

Other Information

Join our dynamic team and contribute to our inclusive and diverse work environment. We embrace diversity and are committed to creating equal opportunities for all applicants. At Salesforce, we value the unique perspectives and skills that individuals from diverse backgrounds bring to the table. If you are passionate about data analytics, technical leadership, driving customer success, and making a positive impact through collaboration, we invite you to apply for the MuleSoft Success Architect position. Help us shape the future of our Success Architect offering for MuleSoft while making a significant impact on our diverse and inclusive workplace.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that is inclusive and free from discrimination. All employees and prospective employees are assessed on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Benefits and Compensation

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $123,100 – $227,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.