SENIOR MOTOR VEHICLE TECHNICIAN

State of California; California; On-site; USD 54,000 - 67,000; Full time

Job summary

The State of California's Department of Motor Vehicles seeks a Senior Motor Vehicle Technician for its Sacramento Headquarters. Under the direction of the Manager II, you will review, analyze, process and resolve complex customer issues related to requester accounts, and perform rigorous quality control of AMU workloads with emphasis on the renewal/approval process.

You will maintain several spreadsheets and reports to ensure workflows are tracked and completed in a timely manner, and

Qualifications

• Minimum qualifications are described in the Class Specification for the Senior Motor Vehicle Technician.
• Background Investigation is required prior to hire.
• Applicants must be eligible to work in the United States; visa sponsorship is not provided.

Responsibilities

• Review, analyze, process and resolve complex customer issues on requester accounts.
• Perform quality control reviews of AMU workloads and ensure accurate access levels.
• Maintain spreadsheets and reports to track unit workflows and timelines.
• Participate as a technical expert in special projects to improve service delivery.

Skills

Customer issue resolution

Data analysis

Process improvement

Tools

Spreadsheets

Office software

Job description

Job Posting:Senior Motor Vehicle Technician

Department of Motor Vehicles

JC-535443 -

JC-535443 - Senior Motor Vehicle Technician
SENIOR MOTOR VEHICLE TECHNICIAN

$4,794.00 - $6,002.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/27/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

This position is located at the DMV Headquarters in Sacramento.

Under the direction of the Manager II, reviews, analyzes, processes and resolves the more complex and difficult customer issues/conflicts pertaining to requester accounts. Performs thorough Quality Control review of workloads completed by AMU staff with an emphasis on the application renewal/approval process and the assigning of correct levels of access to each requester. Reviews applications for completeness and ensures the information complies with the Department's policies, regulations, vehicle codes and procedures pertaining to the processing and billing of accounts. Identifies trends in order to establish and implement appropriate procedures and training plans. Maintains various spreadsheets reports in order to ensure unit workflows are tracked and processed in a timely manner. Participates, as a technical expert, in special projects and assignments aimed to provide faster, more efficient service to AMU's internal and external customers.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

The incumbent works 40 hours per week during regular business hours in an office setting, with artificial lighting and temperature control. Daily and frequent use of a personal computer and a variety of office software applications at a workstation. Uses telephone to communicate with customers consistently throughout the day.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• SENIOR MOTOR VEHICLE TECHNICIAN

SENIOR MOTOR VEHICLE TECHNICIAN $4,794.00 - $6,002.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

8:00 a.m. to 5:00 p.m.

Work Week:

Monday through Friday

Department Information

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-292