Senior Mortgage Servicing Operations Leader

Union Bank & Trust; Lincoln (NE); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Union Bank & Trust in Lincoln, NE seeks a Mortgage Servicing Operations Manager (Performing Loans) to lead daily servicing of 5,000–15,000+ loans, ensuring regulatory timelines, investor requirements, and service excellence. The role emphasizes leadership, process improvement, and risk management across the loan lifecycle.

You will guide budgeting, talent development, training, and cross-team collaboration, while maintaining data integrity and service levels with agencies such as Fannie Mae.

Qualifications

• Bachelor’s degree in business administration, finance, leadership or related field highly preferred (or equivalent industry relevant experience).
• 8–10 years of mortgage loan servicing experience with demonstrated expertise across core servicing functions.
• Experience managing or supporting servicing portfolios within a moderate scale environment (5,000–15,000+ loans) or comparable operational complexity in an agency/investor-driven servicing environment.
• At least 3 years in a leadership or management role, with experience overseeing teams and driving performance.
• MBA RCMS Level III within two years; regulatory and investor guidelines knowledge.

Responsibilities

• Manage daily operations of the performing loan servicing portfolio, ensuring service standards, regulatory timelines, and investor requirements are consistently met.
• Oversee customer service performance through Customer Experience leadership, including call quality and borrower experience.
• Lead process development, documentation review, and department projects related to loan servicing lifecycle.
• Monitor and manage operational risk while maintaining efficiency and customer satisfaction.
• Lead annual department budgeting and monitor budgetary goals.
• Provide leadership through talent acquisition, workforce planning, and performance management.
• Deliver training, mentoring, and coaching to team members; promote cross-training.
• Conduct employee performance reviews and address personnel issues.
• Drive accountability, growth, and continuous improvement across the team.
• Contribute to strategic planning and cross-functional communication across the mortgage lifecycle.

Education

Bachelor’s degree in business administration, finance, leadership or related field

MBA RCMS Level III within two years

Tools

Encompass

Fiserv Navigator

Microsoft Office Suite

Job description

Union Bank & Trust in Lincoln, NE seeks a Mortgage Servicing Operations Manager (Performing Loans) to lead daily servicing of 5,000–15,000+ loans, ensuring regulatory timelines, investor requirements, and service excellence. The role emphasizes leadership, process improvement, and risk management across the loan lifecycle.

You will guide budgeting, talent development, training, and cross-team collaboration, while maintaining data integrity and service levels with agencies such as Fannie Mae.