Senior Mortgage Processor (Hybird)

Park Bank; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Park Bank is seeking a Senior Mortgage Loan Processor to support the Mortgage and Retail Production Units in Madison, WI. The role uses Encompass, nCino, and MeridianLink to on-board and process loans, evaluate income, and communicate with borrowers, realtors, and title companies.

You will handle complex loans, monitor pipelines, ensure timely submissions, and collaborate with loan advisors to deliver excellent customer service. A focus on accuracy and confidentiality is essential.

Qualifications

• 3-5 years of residential mortgage processing experience
• Proficiency with Encompass, nCino, MeridianLink and other integrated software
• Ability to handle high-pressure situations and maintain confidentiality

Responsibilities

• Provide support to lending and underwriting teams by ensuring timely and accurate processing of loans.
• Collaborate with lenders to ensure superior service for clients, realtors, and vendors.
• Review and verify borrower income, credit reports, employment histories, and assets to prepare loan applications for underwriting submittal.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or equivalent

3-5 years residential mortgage processing

Tools

Encompass

nCino

MeridianLink

Job description

Description

The Senior Mortgage Loan Processor supports the Mortgage and Retail Production Units and works with third parties and clients throughout the loan production process, using nCino, Encompass, and MeridianLink to on-board mortgage and consumer loans. Handling complex loans, evaluating income, communicating with borrowers, realtors, and title companies, and working with loan advisors are a consistent part of the workday.

Requirements

Essential Functions and Duties

• Provide support to lending and underwriting teams by ensuring the timely and accurate processing of loans.
• Collaborate with lenders to ensure superior service, including handling inquiries from clients, realtors, and vendors.
• Review and verify documentation of borrowers’ income, credit reports, employment histories, and assets to prepare loan applications for underwriting submittal. Calculate borrower income, including self-employed income, and determine if additional documentation is required.
• Communicate with lenders and clients regarding any additional documentation needed for loan submission and/or loan approval, serving as the primary point of contact for client requests and questions.
• Order required third-party documentation needed for loan approval.
• Use pipeline reports to monitor statuses and prioritize loans.
• Perform any other related duties as required or assigned.

Qualifications

Required Education and Experience

• High School Diploma or equivalent
• 3-5 years of residential mortgage processing experience and demonstrated knowledge of the mortgage industry
• Proficiency in Encompass, nCino, MeridianLink, and other integrated software utilized by the bank

Preferred Education and Experience

• Post-Secondary Degree or equivalent experience

Additional Eligibility Requirements

• Ability to operate effectively and efficiently in high-pressure situations
• Ability to accurately meet disclosure compliance requirements
• Ability to maintain confidentiality of clients’ personal and financial information
• Experience working as part of a team driven by customer experience and satisfaction

Physical Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Adjusting or moving objects up to 10 pounds in all directions.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Specific vision abilities required by this job include close vision.
• Communicating with others to exchange information.

Affirmative Action/EEO Statement

Park Bank has been, and will continue to be, an equal opportunity employer. To assure full implementation of our equal opportunity policy, we monitor our practices to ensure that:

All recruiting, hiring, training, promotion, compensation, etc., programs are granted fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability or veteran status, or other protected characteristic;

Employment decisions are based on the principles of equal opportunity and affirmative action; and

All personnel actions, such as compensation, benefits, transfers, training, social and recreational programs, etc., are administered without regard to race, creed, color, religion, sex, age, national origin, disability or veteran status, or other protected characteristic.

It is the policy of Park Bank to take affirmative action in the employment of qualified minorities, women, individuals with disabilities, and protected veterans. We have made a strong commitment to equal opportunity and affirmative action, and all associates are expected to support this commitment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.