Senior Mortgage Operations Leader

Meritrust Credit Union; Wichita (KS); Hybrid; USD 91,000 - 114,000; Full time

Job summary

Meritrust Credit Union in Wichita, KS seeks a Mortgage Operations Manager to lead a diverse team of mortgage professionals and oversee underwriting, processing, and closing functions.

The role requires 7–10 years in mortgage operations with 3–5 years in management, strong analytical skills, and deep knowledge of agency guidelines. You will drive process improvements, ensure regulatory compliance, and deliver exceptional member service.

Qualifications

• In-depth knowledge of mortgage operations, underwriting, processing, closing, and post-closing procedures.
• Comprehensive understanding of federal, state, and local mortgage regulations.
• Deep understanding of agency guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA) and correspondent lending requirements.

Responsibilities

• Lead and manage the mortgage operations team to meet timelines and quality targets.
• Review and oversee underwriting of applications, including high-value or complex cases.
• Oversee processing to ensure timely closings and accurate loan files.
• Supervise closing to ensure accuracy, compliance, and smooth handoffs to the secondary market.
• Perform prefund quality control and coordinate corrective actions.
• conduct post-closing verifications and deliver loans to the secondary market within required timelines.
• Ensure regulatory compliance and lead internal/compliance audits and training.
• Deliver exceptional member service and collaborate with marketing and member services teams.
• Develop and monitor KPIs; report performance to senior management; use data analytics to drive decisions.
• Maintain policies, procedures and controls; manage MERS registrations and reconciliations.

Skills

Mortgage operations

Leadership

Data analytics

Communication

Process improvement

Risk management

Education

High School Diploma or equivalent

Tools

Mortgage software

Loan origination systems

Job description

Meritrust Credit Union in Wichita, KS seeks a Mortgage Operations Manager to lead a diverse team of mortgage professionals and oversee underwriting, processing, and closing functions.

The role requires 7–10 years in mortgage operations with 3–5 years in management, strong analytical skills, and deep knowledge of agency guidelines. You will drive process improvements, ensure regulatory compliance, and deliver exceptional member service.