Senior Mission Manager
General Dynamics Information Technology, Inc.
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Benefits offered by this job
Job summary
Iron EagleX, a subsidiary of General Dynamics Information Technology (GDIT), seeks a Mission Manager to support Fort Bragg, NC. You will own stakeholder engagement, requirements and delivery management, customer success, and product adoption in a full-time, on-site role with occasional remote opportunities.
You will serve as the primary on-site representative, translating needs into actionable work, maintaining a backlog, and coordinating with leadership to plan major deliverables while removing
Qualifications
- Customer-facing relationship management.
- Stakeholder engagement across leadership, operational, and technical teams.
- Requirements elicitation, analysis, and documentation.
- User story creation and translation of business needs into technical specifications.
- Backlog management and prioritization.
- Cross-functional coordination and collaboration.
- Issue resolution and dependency management.
- Customer success and account stewardship.
- Product adoption and change management.
- Mission and workflow analysis and understanding.
- Training development and delivery (group and individual).
- Technical and user-focused documentation.
- User onboarding and access/provisioning management.
- User acceptance testing (UAT) planning, facilitation, and feedback collection.
- Familiarity with Jira/Confluence and MS Office.
Responsibilities
- Lead the full lifecycle of requirements management, from gathering and clarifying needs to translating them into actionable user stories and technical specifications.
- Maintain a prioritized backlog of customer requirements, ensuring continuous alignment with strategic mission objectives.
- Coordinate with leadership, product owners, and technical teams to plan and execute major deliverables and roadmaps.
- Represent customer interests at adjacent unit Program Increments and support internal Program Increments once established.
- Identify and remove barriers to project completion by coordinating across internal and external teams to resolve issues and de-conflict dependencies.
- Drive the adoption and value of company capabilities by developing a deep understanding of customer missions, workflows, and challenges.
- Develop and deliver training programs, including courses for new members and specialized sessions on applications and workflows.
- Create and maintain user documentation, such as SOPs, FAQs, and troubleshooting guides, to support ongoing user success using Jira/Confluence and MS Office.
- Facilitate user acceptance testing, gather feedback, and coordinate with technical teams to drive continuous product improvement.
- Manage user onboarding, including access requests, provisioning, and permissions for new products and services.
Skills
Education
Tools
Job description
Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of War’s mission to keep our country safe and secure.
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT), delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Iron EagleX is seeking a Mission Manager to support our team at Fort Bragg, North Carolina. In this role, you will be responsible for stakeholder engagement and relationship management; requirements and delivery management; customer success; and product adoption. This is a full-time, on site position with occasional opportunities to work remotely.
As a Mission Manager, you will serve as the primary on-site representative and trusted advisor for customers, building relationships across leadership, operational, and technical teams to align priorities and deliver mission-focused outcomes. You will own the full lifecycle of requirements management—translating needs into actionable work, maintaining a prioritized backlog, and coordinating across stakeholders to plan and execute key deliverables while removing barriers to progress. You will drive customer success and product adoption by deeply understanding missions and workflows, delivering targeted training, developing clear user documentation, supporting onboarding, and facilitating user acceptance testing to ensure our capabilities are effectively used and continuously improved to advance the customer’s mission.
- Serve as the primary on-site representative for customers, building trusted relationships across all stakeholder groups, including leadership, operational teams, and technical staff.
- Act as a trusted advisor and advocate for customer mission priorities while representing the organization's strategic interests.
- Proactively communicate priorities, progress, risks, and timelines to both internal and external stakeholders to ensure alignment and manage expectations.
- Serve as a diplomatic facilitator and broker between customer and technical organizations, resolving conflicts and fostering a collaborative, solutions-oriented environment.
- Lead the full lifecycle of requirements management, from gathering and clarifying needs to translating them into actionable user stories and technical specifications.
- Maintain a prioritized backlog of customer requirements, ensuring continuous alignment with strategic mission objectives.
- Coordinate with leadership, product owners, and technical teams to plan and execute major deliverables and roadmaps.
- Represent customer interests at adjacent unit Program Increments and support internal Program Increments once established.
- Identify and remove barriers to project completion by coordinating across internal and external teams to resolve issues and de-conflict dependencies.
- Drive the adoption and value of company capabilities by developing a deep understanding of customer missions, workflows, and challenges.
- Develop and deliver training programs, including courses for new members and specialized sessions on applications and workflows. Training will be three hours/quarter of formal classroom instruction for new personnel plus as-needed support based on operational needs and onboarding cadence.
- Create and maintain user documentation, such as SOPs, FAQs, and troubleshooting guides, to support ongoing user success using Jira/Confluence and MS Office.
- Facilitate user acceptance testing, gather feedback, and coordinate with technical teams to drive continuous product improvement.
- Manage user onboarding, including access requests, provisioning, and permissions for new products and services.
- Customer-facing relationship management
- Stakeholder engagement across leadership, operational, and technical teams
- Consultative communication skills
- Requirements elicitation, analysis, and documentation
- User story creation and translation of business needs into technical specifications
- Backlog management and prioritization
- Cross-functional coordination and collaboration
- Issue resolution and dependency management
- Customer success and account stewardship
- Product adoption and change management
- Mission and workflow analysis and understanding
- Training development and delivery (group and individual)
- Technical and user-focused documentation
- User onboarding and access/provisioning management
- User acceptance testing (UAT) planning, facilitation, and feedback collection
- Familiarity with Jira/Confluence and MS Office
- Clearance: Current TS/SCI Clearance is required
- Experience: 10+ years of related experience
- Education: Bachelor’s degree
- Role requirements: Work is onsite at Fort Bragg, North Carolina with quarterly 1-week long travel to attend CONUS-based planning conference
- Due to US Government Contract Requirements, only US Citizens are eligible for this role
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results. #iexjobs
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#iexjobs
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