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Senior Migration Specialist

Uscreen

United States

Remote

USD 48,000 - 66,000

Full time

3 days ago

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Job summary

Uscreen seeks a Senior Migration Specialist to manage customer migrations in a remote setting. Ideal candidates will have strong SaaS experience, excellent communication skills, and a passion for delivering exceptional customer support while handling complex migration projects.

Benefits

Flexible, unlimited PTO policy

Generous WFH stipend

Flexible parental leave

Ability to work from anywhere

Qualifications

3+ years of experience in SaaS or technical services with client-facing roles.
Experience managing simultaneous migration projects.
Strong communicator organized and clear.

Responsibilities

Lead customer migrations ensuring smooth transitions.
Collaborate with onboarding specialists and troubleshoot technical issues.
Mentor junior specialists and contribute to process improvements.

Skills

Customer-facing implementation

Clear communication

Problem-solving

SQL querying

SaaS experience

Data management

Mentorship

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Chief of Staff | Building Scalable People Systems & Strategic Ops in Creator Economy

What are we doing at Uscreen?

Uscreen is a fast-growing, profitable SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content.

Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV.

More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way.

As aSenior Migration Specialist,you’ll lead high-touch, complex customer migrations – working closely with creators and internal teams to deliver a smooth, confident transition to Uscreen. You will serve as the technical face to customers—able to ease onboarding specialists into technical discussions, and confident speaking to both internal teams and creators. You’ll also help shape future projects by mentoring others and executing on improvements to our internal processes.

What you’ll do:

Owns the technical health of the migration — from pre-flight QA to post-launch follow-up, and proactively escalating blockers as needed.
Collaborates with Onboarding Specialists to prep clients technically ahead of launch
Translate customer needs and platform data into a clear, actionable migration plan
Troubleshoot and resolve technical issues related to data import, billing, or platform setup
Communicate clearly and proactively with customers and internal teams throughout the project
Contribute to process improvements, templates, communications,and team documentation
Mentor Junior Migration Specialists through peer QA, feedback, and knowledge sharing
Collaborate cross-functionally with Support, Product, and Success on customer-impacting issues

Do you have what it takes?

3+ years of experience in SaaS or technical services, with a focus on customer-facing implementation or migrations
Experience managing simultaneous migration projects from scope to completion with varying complexity, with minimal oversight
Strong communicator – organized, clear, and confident with both internal teams and customers
A strong sense of curiosity – you love digging in, learning new things, and figuring out how to make things better
Passionate about doing meaningful work and being part of a team that’s building something impactful
You’re curious about new tools, especially where AI and automation can help scale operations or improve the customer experience
Comfortable working with spreadsheets, structured data (CSVs), and troubleshooting
Able to simplify technical issues for non-technical stakeholders
Comfortable directly querying data in SQL, or writing scripts to resolve import issues (or a willingness to learn)
Self-starter with strong time management and a bias for action
Familiarity with CRM and project tools
Available for a minimum of 5 hours of overlap with US Eastern Time

Bonus points if you have:

Experience migrating users, content, or billing systems from other SaaS platforms
Familiarity with online video platforms or membership-based businesses
Understanding of the creator economy, online fitness, or community-driven platforms
Easy-to-use knowledge of workflow automations (Zapier, Make, etc.) or willingness to experiment with new tools.

Our Commitment to You:

We know your worth and we will compensate you competitively.
Your growth is our growth! We’ll provide you with access to best-in-class training and workshops to help you develop and succeed in your role.
It’s a marathon, not a sprint – we make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% Remote – work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
Our flexible, unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
We also offer flexible parental leave.
Your home office should be ergonomic and inspirational to help you make some magic. We’ll give you a generous WFH stipend to help you set one up.
And if WFH is not for you, we’re happy to pay for your coworking space!

️Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form and attach your portfolio
We will review the applications and email candidates who qualify to set up a first-round interview

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Software Development

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