Senior Mid Market Customer Success Manager

Remote Jobs; New York (NY); Hybrid; USD 120,000 - 165,000; Full time

Job summary

A leading SaaS company in New York City is seeking a Customer Success Manager to build strong client relationships and ensure successful software usage. The ideal candidate has over 3 years of B2B experience, superb communication skills, and a positive, proactive attitude. This role offers a base salary of up to $165,000 and a hybrid work model with opportunities for bonuses.

Benefits

Base salary up to $165,000

Discretionary bonuses or equity

Flexibility in work location

Qualifications

• Minimum 3 years of experience in B2B SaaS customer success or related fields.
• Excellent written and verbal communication skills.
• Strong positive attitude and empathy.

Responsibilities

• Build and maintain strong client relationships.
• Act as the main liaison between clients and the internal team.
• Empower clients by aligning their needs with software solutions.
• Manage onboarding for new accounts.

Skills

B2B SaaS customer success

Account management

Consulting experience

Written and verbal communication

Positive attitude

Adaptability

Education

BA or BS degree

Job description

Overview

Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:

• Salary up to $165,000 base salary
• Opportunity to receive discretionary bonuses and/or equity based on company plans
• Hybrid work model with flexibility in the New York City office
• Engage in meaningful work that helps clients achieve their goals with the software
• Join a passionate and energetic team that values collaboration and innovation
• Chance to influence product development and improve customer experiences

Responsibilities

• Build strong relationships with clients to understand their needs and ensure success with the software
• Serve as the main point of contact and liaison between clients and the internal team
• Empower customers by connecting their goals and challenges to the software solutions
• Take ownership of new accounts and manage their onboarding process
• Lead online webinars and consultations to educate customers on product features

Qualifications

• 3+ years of B2B SaaS customer success, account management, or consulting experience
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt to changing circumstances
• BA or BS degree

Preferred Qualifications

• Prior experience in strategy consulting
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Some travel experience for customer visitation

#SaaS #CustomerSuccess #CareerOpportunity #CompetitivePay #HybridWork

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