Senior Metrics Management

PD Inc; Maryland; On-site; USD 120,000 - 180,000; Full time

Job summary

PD Inc International is seeking an experienced Senior Metrics Management to provide Cybersecurity Management support in a U.S. government (DoD) environment.

The role requires active security credentials and a strong background in statistics, process improvement, and IT service management. The candidate will lead metrics collection, standardization, and reporting across Cybersecurity Division, liaising with multiple DoD stakeholders, and drive process improvements while ensuring compliance with

Qualifications

• Bachelor's degree in IT, engineering, science, or mathematics.
• Five+ years of relevant experience with statistics, process improvement, balanced scorecard, and statistics related software.
• Three+ years of relevant experience with Microsoft Office Products.

Responsibilities

• Analyze, assign, facilitate, track and report Cybersecurity Division compliance for ~200 DISA Orders annually.
• Collaborate with stakeholders to review and coordinate on draft or needed cyber orders; improve order quality.
• Provide SME input for ITSM, develop and maintain Cybersecurity Division ITIL processes and SLAs.
• Evaluate and improve Cybersecurity Division processes; implement QA program and monitor performance metrics.
• Provide metrics analysis and trend insights to improve division efficiency and effectiveness.
• Develop and document metrics data sources, baselines, targets, and analytic tools.

Skills

Statistics

Process improvement

Balanced scorecard

Education

Bachelor's degree in IT/engineering/science/mathematics

Tools

Microsoft Office

Job description

Job Title

Senior Metrics Management

Location

Fort Meade, MD 20755

Clearance Level

Active Secret Clearance

Job Type

Full-Time

Introduction

PD Inc International is seeking an experienced and mission‑driven Senior Metrics Management to provide Cybersecurity Management support in a U.S. government (DoD) environment.

Education Requirements

• Bachelor's degree with major in IT, engineering, science, or mathematics

Years of Experience

• Five+ years of relevant/recent experience with statistics, process improvement, balanced scorecard, and statistics related software.
• Three+ years of relevant/recent experience with Microsoft Office Products.

Certification Requirements

• Current 8570/8140 requirement certification

Clearance Requirements

• Active Secret Clearance

Responsibilities

Subtask 1 – Cyber Orders

The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division compliance for approximately 200 DISA Orders annually. The contractor shall serve as Cybersecurity Division’s orders liaison for process stakeholders, to include Data Center Line of Business (LOB), Command and Control (C2), DISA Joint Operations Center (DJOC), Risk Management Executive, and DoD Cyber Defense Command (DCDC). The contractor shall receive and acknowledge cyber orders from C2 and distribute clarifying guidance. Further, the contractor shall brief draft and active cyber orders to Cybersecurity Division and J‑9 HaC.

Subtask 2 – Cyber Standardization

The contractor shall collaborate with stakeholders, including DJOC, DCDC, United States (U.S.) Cyber Command, Cybersecurity Division and other DoD components, to review and coordinate on draft or needed cyber orders. Collaborate with DJOC to improve quality of orders. Escalate and communicate RFI or necessary order alterations. Provide input and create orders reports for DoD Chief Information Officer Scorecard compliance.

Subtask 3 – ITSM

The contractor shall provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules. Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes. Conduct Cybersecurity Division briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives. Provide strategic definitions, implementations and recommendations in support of Cybersecurity Division processes and work instructions. Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across various divisions within the Cybersecurity Division. Create and maintain Cybersecurity Division communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams. Manage the Cybersecurity Division document approval process until the document is published for use. Provide gap analyses between cyber services current vs. future state conditions. Conduct Cybersecurity Division reviews, ensuring process gaps are remediated.

Subtask 4 – Process Improvement

The contractor shall evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability. Implement a Cybersecurity Division Quality Assurance Program with quality controls to ensure all aspects of the Cybersecurity Division ITSM Program is continuously monitored for process improvement. Identify, refine, report and monitor Cybersecurity Division performance measurements to include Key Performance Indicators and Critical Success Factors.

Subtask 5 – Metrics Management Analysis

The contractor shall provide compliance metrics and trend analysis, coordinate with stakeholders for feedback on outstanding issues, track status and prepare reports and briefings. Collect, analyze, report and archive cybersecurity metrics in support of Cybersecurity Division initiatives and requirements. Provide metrics analysis and insight into Cybersecurity Division resource performance to include people, processes, and technology to improve Cybersecurity Division efficiency and effectiveness goals and/or objectives.

Subtask 6 – Metrics Management Improvement

The contractor shall provide existing and/or recommend new processes for developing and documenting metrics, ensuring relevance and efficacy to include identification of data sources, baseline measurements, fiscal year targets, performance thresholds, metric measurement methods and analytic tools.

Deliverables

• Dailweekly/monthly/quarterly/annually orders reports Process Gap analysis
• Updated Security Metric Analysis Procedures weekly/monthly/quarterly/annually metrics and trending analysis reports
• Also includes Deliverables that apply to all tasks listed in section 6, Performance Requirements

Benefits

• Highly competitive salary
• 401(k)
• Health care
• Paid time off
• No‑limit student loan forgiveness (merit based)
• Security clearance sponsorship for new/qualified employees
• Casual dress code
• Free parking
• Corporate discounts
• Gym memberships