Senior Meter Reader

US Lawns; Pocatello (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

US Lawns in Pocatello, ID, seeks a Utility Senior Meter Reader to read water meters, maintain boxes, and replace defective meters for accurate billing. You’ll operate handheld devices and coordinate with the public and officials to ensure service continuity.

The role requires strong organization, customer service skills, and the ability to work in varying weather and street conditions. Idaho driver’s license and a high school diploma or GED are required, with on-going safety and regulatory

Qualifications

• Knowledge of customer service methods, techniques, and objectives.
• Operation of City water meters and turning service on/off.
• Use of handheld computer for inputting meter readings.

Responsibilities

• Walk assigned route, read meters, and record readings for billing accuracy.
• Access meters in boxes in various locations including easements and private property.
• Repair or replace defective meters and troubleshoot telemetry systems.

Skills

Customer service

Meter reading

Telemetry systems

Safety awareness

Communication

Education

High school diploma or GED

Idaho driver's license

Tools

Handheld computer

Cell phone

Motor vehicle

Job description

Job Description

The Utility Senior Meter Reader reads manual and telemetry water meters to determine customer usage for accurate monthly billing. The job maintains meter boxes and replaces defective meters as needed.

The job requires the ability to maintain a collaborative and cooperative working relationship with elected and appointed officials, other City employees, other organizations, and the general public. The job requires the ability to organize, prioritize, and carry out tasks. The Senior Meter Reader may interact with customers who are uncooperative.

The work environment isa public street environment that may include exposure to adverse weather conditions, traffic hazards and moving vehicles at the job site, and hazards involving the use of tools and equipment. Meter boxes may be inhabited by spiders and/or snakes; some meters are located on private property with aggressive dogs. The noise level is generally moderate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Walking an assigned route, accesses City water meters, reads meters and records the reading in a handheld computer to determine customer usage for accurate billing. Meters may be read manually or through radio telemetry, depending on the type of meter installed.




• Accesses meters in boxes in various locations to read meters, including utility easements, inside buildings, and on private property.




• Replaces defective and/or damaged meters, as needed. Troubleshoots and repairs telemetry systems. Performs maintenance inside and around meter boxes to maintain access.




• Assists in turning on service to new customers and shutting off service to delinquent customers, as needed.




• Completes and compiles required documentation identifying zero consumption, high consumption, out of sync and/or other related issues.




• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

ACCEPTABLE EXPERIENCE, TRAINING, LICENSES AND/OR CERTIFICATIONS

• High school diploma or GED required;


• Idaho driver’s license required.

An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.

CLASSIFICATION REQUIREMENTS

The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position.

Knowledge of:

• Customer service methods, techniques, and objectives;


• The operation of City water meters, including turning service on and off to customers;


• Operation of a handheld computer for inputting meter readings;


• City street layout and grid;


• Department policies and procedures on turning on and shutting off water service;


• City policies regarding safe work practices;


• Operation of basic office equipment including a personal computer and job-related software applications.

Skill and Ability to:

• Walk an assigned route, access City meter boxes in easements or other locations, read meter usage numbers, and accurately input numbers into a handheld computer;




• Repair and/or replace defective water meters;




• Troubleshoot and repair meter telemetry systems;




• Maintain the inside of meter boxes and an area around meter boxes for access;




• Provide efficient customer service to persons of varied backgrounds and experiences including under occasionally stressful conditions and to communicate effectively with people who may be angry, frustrated or confused;




• Turn on and shut off water service from City meter boxes;



• Operate a handheld computer and input meter readings;


• Operate hand tools required for the assigned tasks;


• Operate a cell phone and motor vehicle;


• Operate a personal computer and job-related software and applications;



• Perform duties accurately and efficiently under time-sensitive deadlines;



• Maintain a collaborative and cooperative working relationship with elected and appointed officials, other city employees, and the public;



• Maintain a professional demeanor at all times;




• Communicate effectively in the English language at a level necessary for efficient job performance;




• Complete assignments in a timely fashion; understand and comply with all rules, policies and regulations;



• Perform all duties in accordance with City policies and procedures with regard for personal safety and that of other employees and the public.

PHYSICAL REQUIREMENTS

While performing the duties of this classification, the employee works independently and is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, keyboard or type, reach with hands and arms, use hand tools, and operate a motor vehicle. The employee must occasionally lift and/or move up to 75 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with the public is required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical


• Prescription


• Dental


• Vision


• Life Insurance


• PERSI Retirement


• PERSI Choice 401(k)


• 457 Retirement Planning


• HRA VEBA Contributions


• Employee Assistance Program


• Flexible Spending Accounts
  - Medical
  - Dependent Care


• Vacation Time


• Sick Time
  
• 11 Paid Holidays


• Education Assistance


• Employee Wellness Program


• Public Service Loan Forgiveness (PSLF) Eligible Employer

Company Description

Nestled in the foothills of the majestic Rocky Mountains, Pocatello offers a perfect blend of work and play. With a semi-arid climate, you can experience the best of all four seasons, from hiking and skiing to fishing and camping. Plus, you're just a short drive away from Yellowstone National Park, Grand Teton National Park, Lava Hot Springs, and other must-visit destinations.

All job offers are contingent upon successful completion of a criminal background check.