Senior Member Relationship Specialist - Deptford

First Harvest Credit Union; Deptford Township (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Holidays

PTO & sick leave

Tuition Reimbursement

Job summary

First Harvest Credit Union is seeking an MSR III to serve as a member-focused team member within our branch network. The role involves handling transactions, promoting products, coaching staff, and supporting branch leadership to deliver exceptional service.

The position requires strong knowledge of credit union products, compliance with regulations, and the ability to travel to multiple branches as needed.

Qualifications

• Two years as MSR II or similar role in a financial institution is required.
• Prior sales experience is required.
• Experience coaching/training others is preferred.

Responsibilities

• Adhere to FHCU Service Standards.
• Perform branch MSR duties with minimal supervision.
• Be first point of contact for member issues and escalations.
• Coach and train new team members.
• Engage members to determine financial needs and recommend products.

Skills

Customer service

Sales techniques

Regulatory knowledge

Team coaching

Communication

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

DNA core system

Job description

The MSR III independently performs a full range of member service, sales and operational functions while requiring minimal supervision as they serve as part of the management team. The MSR III oversees workflow, serve as a key holder, assists members, supports staff throughout the day and assists in coaching and training of staff and new team members. Additionally, the MSR III is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSRIII also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements while assisting staff throughout the day. As a Float MSR III, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments.

Key Responsibilities:

• Adheres the FHCU Service Standards as established.
• Performs all Branch MSR duties and responsibilities with minimal supervision.
• Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary.
• Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties.
• Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.
• Acts as key holder on rotating basis, performing branch opening and closing responsibilities.
• Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.
• Works as a team member of the office in assisting in the daily functions of operation.
• Represents the credit union at Select Employer Group (SEG) events as requested.
• Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager.
• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
• Performs other duties as assigned.

Qualification Requirements:

Education:

• High School Diploma or GED
• Associates or Bachelor's degree, preferred

Experience:

• Minimum of two (2) years as an MSR II or similar role within a financial institution
• Prior sales experience
• Experience coaching and training others, preferred

Skills & Competencies:

• Thorough knowledge of credit union services, policies and procedures
• Comprehensive knowledge of banking regulations
• Proficient with Microsoft Office Suite, Outlook and using the Internet
• Highly proficient with credit union software programs
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Ability to remain professional and act as a role model for others
• Ability to work with minimal supervision and exercise judgement
• Intermediate to advanced knowledge of Sales techniques
• Ability to coach and train others
• Available to travel to other branches when required
• Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
• Previous leadership or supervisory experience required, preferably in a credit union or banking environment.
• Strong knowledge of consumer lending, regulatory requirements and loan processing.
• Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
• Excellent leadership and team building skills, with experience in coaching.
• Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
• Knowledge of credit union products, services and compliance regulations.
• DNA core system experience is a plus but not required

Salary: The base pay for this position is $22.50/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written) or $1 if the applicant demonstrates a long-term willingness to work at multiple branch locations as assigned by manager, based on business need.

Benefits:

We offer a range of benefits and perks based on eligibility. These benefits include:

• Health, Dental, and Vision Insurance
• Company Paid Short Term (STD) & Long Term Disability (LTD)
• Company Paid Employee Basic Term Life Insurance
• Voluntary Term Life Insurance for Spouse & Child(ren)
• Critical Illness, Accident, and Hospital Indemnity Insurance
• Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
• Tuition Reimbursement
• Employee Discount on Loans, Travel, Tickets, and More!
• 401k Match of up to 5% + A Free Annual Retirement Planning Session
• 11 Paid Company Holidays
• Up to 8 paid hours for community volunteerism
• Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!

Physical Requirements: The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard,

Americans with Disabilities Act (ADA): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to [e-mail].

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.