Member Relationship Specialist II

First Harvest Credit Union; Camden (NJ); Sur place; USD 29 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k Match

Holidays

Paid Time Off

Volunteer time

Résumé du poste

First Harvest Credit Union in Camden, NJ seeks an MRS II to deliver exceptional member service, promote products, and process transactions across branches. The role includes opening accounts, assisting with loans, and ensuring regulatory compliance while traveling to branches as needed.

Minimum 1 year in customer service and cash handling, plus 2 years in financial services with lending and sales. Bilingual English/Spanish proficiency adds a $0.50/hour premium when demonstrated.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Minimum 1 year of customer service experience.
• Minimum 1 year of cash handling experience.
• At least 6 months as teller/MRS I or related role preferred.
• Experience in financial services with lending, sales, and member service (2+ years) preferred.
• Proficient with Microsoft Office Suite and Outlook.
• Strong communication and interpersonal skills.
• Ability to travel to other branches as required.

Responsabilités

• Process a wide range of transactions accurately.
• Assist members with deposits, withdrawals, loans, and accounts.
• Promote credit union products to meet member needs.
• Meet sales goals using appropriate techniques.
• Provide exceptional member service and resolve issues.
• Represent FHCU at community events and support business development.
• Travel to branches as needed to cover network.

Connaissances

Customer service

Cash handling

Sales techniques

Communication

Interpersonal skills

Travel to branches

Regulatory knowledge

Lending knowledge

Problem solving

Teamwork

Formation

High School Diploma or GED

Associate's degree

Outils

Microsoft Office Suite

Outlook

Internet navigation

Description du poste

The MRS II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MRS II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements.As a Float MRS II, the ability to travel to all branches within our Branch Network on a daily basis as needed and work well in team environments.

Key Responsibilities

• Adheres the FHCU Service Standards as established.
• Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.
• Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
• Meets established individual and group sales goals by using various sales techniques.
• Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
• Performs duties with limited supervision and resolves issues within the scope of authority assigned.
• Executes loan applications and disbursements.
• Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
• Attends offsite events to increase membership within our Select Employer Groups.
• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
• Represents the credit union at various community events and assists the manager with business development duties when necessary.
• Performs other duties or special projects as assigned.

Qualification Requirements

Technology

• Employees are required to use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems; the app does not access personal data that exists on the mobile device.

Education

• High School Diploma or GED required
• Associate's degree preferred

Experience

• Minimum of one (1) year of customer service
• Minimum of one (1) year of cash handling
• At least 6 months experience working as a teller/MRS I or related position in a financial institution, preferred
• Prior sales experience, preferred

Skills & Competencies

• Knowledge of general banking regulations and credit union policies and procedures
• Proficient with Microsoft Office Suite, Outlook and using the Internet
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Professional appearance and demeanor
• Ability to work with limited supervision and exercise judgement
• Basic knowledge of sales techniques
• Available to travel to other branches when required
• Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service
• Strong knowledge of consumer lending, regulatory requirements and loan processing
• Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies
• Strong problem solving and decision-making abilities to address member concerns and opprational challenges effectively
• Knowledge of credit union products, services and compliance regulations
• DNA core system experience is a plus but not required

Salary: The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).

Benefits

We offer a range of benefits and perks based on eligibility. These benefits include:

• Health, Dental, and Vision Insurance
• Company Paid Short Term (STD) & Long Term Disability (LTD)
• Company Paid Employee Basic Term Life Insurance
• Voluntary Term Life Insurance for Spouse & Child(ren)
• Critical Illness, Accident, and Hospital Indemnity Insurance
• Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
• Tuition Reimbursement
• Employee Discount on Loans, Travel, Tickets, and More!
• 401k Match of up to 5% + A Free Annual Retirement Planning Session
• 11 Paid Company Holidays
• Up to 8 paid hours for community volunteerism
• Full time employees accrue 40 hours of sick time, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!

Physical Requirements

The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation, please contact Human Resources at 856-232-9000 ext. 5104 or via email to [e-mail].

Equal Opportunity Employer/Veterans/Disabled

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.