Senior Member Experience Specialist, Insurance & P&C

Fetch Pet Insurance; New York (NY); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

401k matching

PTO – 20 days + holidays

Floating holiday

Educational Assistance Programs

Department incentive perks

Pet insurance discount

Job summary

Fetch Pet Insurance is a tech-enabled pet wellness company seeking a Member Experience Associate III to handle the most complex policyholder interactions. An active Property and Casualty license is required for two years, with at least three years in a call center environment.

You will mentor peers, advise on policy features, coordinate with teams, and help pilot new service strategies. Role is full-time with base pay $25/hr plus bonus, plus comprehensive benefits and remote-working setup.

Qualifications

• Active Property & Casualty license required (2 years)
• Minimum of three years in a call center environment
• Expert-level communication and negotiation skills
• Advanced understanding of customer lifecycle in subscription/insurance products
• Ability to analyze data and trends to inform retention
• Experience mentoring peers and guiding teams

Responsibilities

• Manage complex policyholder issues to deliver first-call resolutions
• Serve as a subject matter expert and policy resource for the team
• Assist leadership in piloting new service strategies and identify gaps
• Model best practices for communication and customer education

Skills

Call center experience

Communication skills

Negotiation skills

Data analysis

CRM systems

G-Suite

Call management tools

Tools

CRM systems

Analytics dashboards

Call management tools

G-Suite

Job description

Fetch Pet Insurance is a tech-enabled pet wellness company seeking a Member Experience Associate III to handle the most complex policyholder interactions. An active Property and Casualty license is required for two years, with at least three years in a call center environment.

You will mentor peers, advise on policy features, coordinate with teams, and help pilot new service strategies. Role is full-time with base pay $25/hr plus bonus, plus comprehensive benefits and remote-working setup.