Senior Member Experience Consultant

Dutch Point Credit Union; Wethersfield (CT); On-site; USD 70,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Member Experience Consultant to elevate service standards and mentor team members. This role offers the opportunity to make meaningful connections while providing expert guidance on financial needs. You will lead by example, resolving complex member situations and supporting a culture of continuous improvement. Join a supportive environment that values trust and community, where your expertise can create a significant impact on members' financial wellness. If you're passionate about service and leadership, this is the perfect opportunity for you.

Benefits

Health/Dental/Vision Insurance

Matching 401K

Paid Time Off

Free Parking

Collaborative Culture

Qualifications

• 3+ years in member services or financial consulting.
• Experience in resolving complex issues and mentoring.

Responsibilities

• Guide members and team members in service excellence.
• Champion continuous improvement in service delivery.

Skills

Member Services

Financial Consulting

Problem Solving

Mentoring

Financial Wellness Coaching

Education

FiCEP/CCUFC Certification

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We’re looking for a Senior Member Experience Consultant to help lead service excellence across ourMiddletown & Niantic branches.

Step Up Your Purpose. Lead with Impact.

Are you ready to elevate member service to the next level—and mentor others to do the same? Dutch Point Credit Union is looking for a Senior Member Experience Consultant (SR. MXC) to play a key role in shaping how we serve our members—through expert guidance, empathetic support, and a leadership mindset.

This role will support our Middletown & Niantic branch locations—offering you variety in your work, growth in your career, and the chance to make meaningful connections at every point.

Why This Role Matters

Leadership in Action

You won’t just serve members—you’ll guide others in how to serve them better. You’ll:

• Resolve complex member situations with confidence and care.
• Provide expert advice across a range of financial needs—from loans to long-term goals.
• Mentor and uplift other team members, sharing knowledge and best practices.

You're not here to sell—you’re here to support. This role is about:

• Delivering personalized guidance that empowers members to take charge of their financial lives.
• Offering real-world tools and education—like budget coaching and savings strategies—to build financial wellness.

Innovation Meets Heart

You'll collaborate across departments to improve how we serve and connect, from the branch to the digital space. Expect to:

• Champion continuous improvement in processes and service delivery.
• Help shape experiences that feel personal, seamless, and consistently excellent.

Flexibility, Growth, and Meaningful Work

With rotating branch support, you’ll gain exposure to diverse teams and member needs—strengthening your skills and perspective along the way.

What You Bring

• At least 3 years in a member services or financial consulting role.
• Experience resolving complex issues and supporting team performance.
• FiCEP/CCUFC certification (or willingness to complete within 6 months).
• A passion for service, a drive to mentor, and a commitment to financial wellness.

What We Offer

• A supportive, growth-focused environment rooted in trust and community.
• Full benefits including Health/Dental/Vision, matching 401K, paid time off, and more.
• Free parking and a collaborative culture that celebrates success and innovation.

Be the point where service meets leadership. Apply today and join a credit union where your expertise creates impact—every day, at every location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Banking

Referrals increase your chances of interviewing at Dutch Point Credit Union by 2x

Get notified about new Senior Consultant jobs in Wethersfield, CT.

Senior Director Consultant Strategy (Hybrid)

Senior Clinical Investigative Consultant Meritain (TPA)-Remote

Senior Functional Business Consultant- REMOTE

Senior Business Architect- Business Analyst

Sr Business Consultant - Workforce Management

Hartford, CT $70,960.00-$129,600.00 2 months ago

Senior Manager, Analytic Consultant - National Accounts

Hartford, CT $82,940.00-$182,549.00 2 months ago

Senior Manager, HR Business Partner - Connecticut

Senior Advanced Manufacturing Engineering Manager

Senior Manager, Compliance & Regulatory Affairs

Hartford, CT $130,000.00-$227,500.00 1 week ago

Regional Business Development Consultant - Northeast

Senior Advanced Manufacturing Engineering Manager

Senior Employee Benefits (Health & Benefits) Sales Consultant

Hartford, CT $97,000.00-$194,500.00 2 weeks ago

Sr. Manager, Healthcare Delivery Performance Management

Senior Consultant, Professional Services

Senior Advisory Consultant, Trilogy (Remote) - $200,000/year USD

Connecticut, United States $100.00-$100.00 4 days ago

Consultant Strategy Director, Cigna Healthcare U.S. (Hybrid)

HCM Senior Consultant, Professional Services

SAP - Delivery Excellence Sales Lead - Senior Manager - Consulting - Location OPEN

Digital Lab Transformation - Senior Consultant - Life Sciences

Senior HR Operations Consultant-Payroll, Benefits & Retirement-Hartford, CT-Hybrid

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.